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Masterplan
Contributor
452 Views
Message 1 of 20

Slow 80/20 fibre broadband speeds

Could a Mod help with my slow 80/20 fibre broadband speeds please.

I ran a BT wholesale speedtest and my ip profile has been set to 20mbps recently for some reason.


1. Best Effort Test: -provides background information.

 Download Speed
 11.26 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 11.26 Mbps
 Additional Information:
 IP Profile for your line is - 20 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 9.22 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 9.22Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

Please visit the FAQ if you are unable to understand the test results.

 

Thanks for your help!

 

 

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19 REPLIES 19
pompey1898
Expert
436 Views
Message 2 of 20

Re: Slow 80/20 fibre broadband speeds

I think there is a problem with the speed test again.  It gave my upload IP Profile for my download, just like yours.   BT are saying one should use its tester.

Techwizz
Aspiring Expert
416 Views
Message 3 of 20

Re: Slow 80/20 fibre broadband speeds

Yes, can you try running a wired test using http://www.speedtest.net, as this is more reliable than using the BTW one, at the moment.
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Masterplan
Contributor
384 Views
Message 4 of 20

Re: Slow 80/20 fibre broadband speeds

Speedtest.net seems to give false results for me. More likely BT are whitelisted on their servers.

My speeds have been poor for sometime now. I did not complain previously as I thought BT would see there are problems at my exchange which I expect it,s due to congestion.

 

 

https://www.thinkbroadband.com/_assets/speedtest/button/1550950624730551555-mini.png

 

speedof.me_19-02-23.jpeg

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 10.42 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 10.42 Mbps
 Additional Information:
 IP Profile for your line is - 20 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 9.22 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 9.22Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
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Sage
Sage
374 Views
Message 5 of 20

Re: Slow 80/20 fibre broadband speeds

Could you post the connection stats from the hub.

HH6 Advanced settings/technical log.

HH5 Troubleshooting/helpdesk.

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Masterplan
Contributor
369 Views
Message 6 of 20

Re: Slow 80/20 fibre broadband speeds

I do not use the home hub. I use a Billion 8800nl.

I,m not sure what stats you need but is below what you are asking for?

 DownstreamUpstream
Line Coding (Trellis)OnOn
SNR Margin (dB)13.314.7
Attenuation (dB)12.60.0
Output Power (dBm)13.54.2
Attainable Rate (Kbps)11993926511
 
Rate (Kbps)7999419999
 
B (# of bytes in Mux Data Frame)55237
M (# of Mux Data Frames in an RS codeword)11
T (# of Mux Data Frames in an OH sub-frame)6442
R (# of redundancy bytes in the RS codeword)1416
S (# of data symbols over which the RS code word spans)0.02230.3781
L (# of bits transmitted in each data symbol)251525374
D (interleaver depth)14191
I (interleaver block size in bytes)70127
N (RS codeword size)70254
Delay (msec)80
INP (DMT symbol)3.000.00
 

 

 

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Techwizz
Aspiring Expert
357 Views
Message 7 of 20

Re: Slow 80/20 fibre broadband speeds

Nothing wrong with those stats. The variance in speed will most likely be down to using a wireless connection or other factors such as PC speed etc.
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Masterplan
Contributor
355 Views
Message 8 of 20

Re: Slow 80/20 fibre broadband speeds

I never use wireless connection. All speedtests are on a wired connection.

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Techwizz
Aspiring Expert
353 Views
Message 9 of 20

Re: Slow 80/20 fibre broadband speeds

Ok, thanks for confirming. Are you noticing the drop in speed at specific times like evening?
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Masterplan
Contributor
342 Views
Message 10 of 20

Re: Slow 80/20 fibre broadband speeds

It does slow down at peak times but does happen anytime really and I mentioned in an earlier post that I expect the problem is due to congestion.

I thought BT might have picked up the congestion issues & fixed it that,s why I did not complain about it previously.

The speeds I am getting are poor to say the least for an 80/20 connection though.

 

 

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