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Sage
Sage
260 Views
Message 11 of 20

Re: Slow 80/20 fibre broadband speeds

As your stats show full speed then you may be right about congestion. Which exchange are you connected to and I'll ask a mod to have a look.

It may be tomorrow before they reply.

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Masterplan
Contributor
249 Views
Message 12 of 20

Re: Slow 80/20 fibre broadband speeds

Exchange RUABON is served by cabinet 14.

When I,ve checked in the past I was always on cabinet 10. So maybe since I,ve gone into cabinet 14 the problems started.

 

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Masterplan
Contributor
248 Views
Message 13 of 20

Re: Slow 80/20 fibre broadband speeds

Oh and by the way thanks to everyone for trying to help!

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Moderator
Moderator
211 Views
Message 14 of 20

Re: Slow 80/20 fibre broadband speeds

Hi @Masterplan I can't see any reported congestion problems for your exchange area, is your computer connected directly to your router via ethernet or do you use powerline adapters?

Community ModeratorNeilO
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Masterplan
Contributor
188 Views
Message 15 of 20

Re: Slow 80/20 fibre broadband speeds

Thanks for checking congestion.

I always use my pc via an ethernet connection. Never use the wi-fi connection.

 

Tonights speedtests

 

SpeedOf.Me Test Result

 

 

https://www.thinkbroadband.com/_assets/speedtest/button/1551040086685252655.png

 

Results Image not loaded

 

 

 



1. Best Effort Test: -provides background information.

 Download Speed
 9.22 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 9.22 Mbps
 Additional Information:
 IP Profile for your line is - 20 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 9.22 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 9.22Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

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Techwizz
Aspiring Expert
180 Views
Message 16 of 20

Re: Slow 80/20 fibre broadband speeds

@NeilO was asking whether you were using a direct wired connection to the Hub or via powerline adapters.
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Sage
Sage
179 Views
Message 17 of 20

Re: Slow 80/20 fibre broadband speeds

Don't do another BTWholesale test as  it will overight this one on their server. Wait for @NeilO to get back to you.

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Masterplan
Contributor
164 Views
Message 18 of 20

Re: Slow 80/20 fibre broadband speeds

Direct ethernet connection directly to my router.  I do not use powerline adaptors

Masterplan
Contributor
120 Views
Message 19 of 20

Re: Slow 80/20 fibre broadband speeds

Speed has improved a little between 30-40mbps.

It is still not good enough for an 80/20 connection. Looks like BT are capping my speed if there is no congestion.

My mobile phone runs faster than my fibre connection!

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Techwizz
Aspiring Expert
117 Views
Message 20 of 20

Re: Slow 80/20 fibre broadband speeds

If it isn't congestion, then it's either the device you're using or something internal that's causing the problem.
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