I like a number of other customers are experiencing slow broadband speeds during the evening. I have run a speed check this evening, although the speed recorded is around 10Mbps I have recently in recent weeks been getting as low as only 3Mbps. Bearing mind I am supposed to be getting up to 52Mbps I feel I am not getting the service I am paying for.
Like others the speed at other times of the day is much better , up to around 49Mbps .
I would appreciate some assistance in getting my service improved.
Exchange LAURENCEKIRK is served by Cabinet 4
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Handback Threshold(Mbps)
WBC FTTC Availability Date
WBC SOGEA Availability Date
WBC FTTC 18x2 Provide Availability
WBC FTTC 18x2 Sim Availability
Left in Jumper
|VDSL Range A (Clean)||80||71.5||20||20||64.7||Available||--||--||--||--|
|VDSL Range B (Impacted)||80||52.1||20||15.8||39.8||Available||--||--||--||--|
Solved! Go to Solution.
Please can you please provide BT Wholesale speed test results for different times of the day, including the further diagnostics page? The last test needs to be done at peak times so the results are stored on the BT server.
These must be done using a computer connected to the home hub, using an Ethernet cable.
Once this has been done, a moderator can be asked to assist.
I hope the following helps
Test 1 at 10:33AM 28-01-17
1. Best Effort Test: -provides background information.
Test 2 at 12:40PM 28-01-17
Test 3 at 3:24PM 28-01-17
Test 4 at 5:45PM 28-01-17
Test 5 at 8.25PM 28-01-17
Thanks for your post John46. Do you know if it is possible to make contact with BT Wholesale to find out their plans regarding increasing capacity?
My thoughts are that if this is not going to be soon then I might look to go back to standard broadband as I was getting the same speeds in the evening on that service as I am now with fibre. Really cannot see the benefit of changing in the first place.
Thanks, do you know typically how long it takes for BT Wholesale to "fix" things.
My view is that BT should not be selling a service that is in effect broken, either that or be honest and advertise the service as being anything from "3Mbps to 52Mbps" rather than just "up to 52Mbps" . I am sure that there are many others that would share this view.
I guess I will just have to be patient then but so far I am not impressed with this "super fast fibre" service.
Can you explain what the difference is between "connection speed" and "download speed" ?
I have just checked on the BT website to see what service I could "in theory" upgrade to .
Strangely I am being told that I could get Fibre broadband 72Mb-80Mb Estimated download speed range.
What I find interesting is that it also goes on to say that the minimum speed guarantee is 66Mb
I am sure that if I did upgrade that there is no way I would get 66mb !!!
A mod should be along tomorrow to possibly give you a time frame for a resolution.