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imjolly
Distinguished Sage
Distinguished Sage
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Message 21 of 38

Re: Slow Broad Band Speed

Still looking for exchange and cabinet for your connection 



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John17
Aspiring Contributor
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Message 22 of 38

Re: Slow Broad Band Speed

HI licquorice

 

I cannot dispute that it could be cross talk causing the problem - but this is an assumption. When fault finding you have to assertain the facts to stand any chance of understanding the causial factors, at the moment all i have to go on is assumption and conjecture.

 

Regards

John

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John17
Aspiring Contributor
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Message 23 of 38

Re: Slow Broad Band Speed

Hi imjolly

 

the exchange is Ashurst and served by cabinet 1

 

Regards

John

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imjolly
Distinguished Sage
Distinguished Sage
969 Views
Message 24 of 38

Re: Slow Broad Band Speed

With your cab type you may find that if you have a good stable connection then DLM will add G.INP which will help improve your connection speed. Just need to keep stable connection but no timescale when or if it will happen



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licquorice
Distinguished Sage
Distinguished Sage
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Message 25 of 38

Re: Slow Broad Band Speed


@John17 wrote:

HI licquorice

 

I cannot dispute that it could be cross talk causing the problem - but this is an assumption. When fault finding you have to assertain the facts to stand any chance of understanding the causial factors, at the moment all i have to go on is assumption and conjecture.

 

Regards

John


Unfortunately facts are hard to come by and all that is left is conjecture.

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John17
Aspiring Contributor
925 Views
Message 26 of 38

Re: Slow Broad Band Speed

HI

 

I am none the wiser on any next steps or actions to take? Is there anything that can be done to investigate my loss of speed?

 

If its cross talk - how do i prove this and what would be different to the cross talk now compared to when i switched to BT and had no problems with speed?


Regards

John

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imjolly
Distinguished Sage
Distinguished Sage
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Message 27 of 38

Re: Slow Broad Band Speed

as I said already if you can maintain a stable conenction then DLM may activate G.INP which will help improve your speed.  there is nothing you can do about crosstalk and probably just more people now on your cabinet from when you joined BT



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pippincp
Distinguished Sage
910 Views
Message 28 of 38

Re: Slow Broad Band Speed


@John17 wrote:

HI

 

I am none the wiser on any next steps or actions to take? Is there anything that can be done to investigate my loss of speed?

 

If its cross talk - how do i prove this and what would be different to the cross talk now compared to when i switched to BT and had no problems with speed?


Regards

John


Simple, when first connected DLM was doing nothing more than monitoring to build up a profile for  your line.

After 3 days (minimum) it started taking action to stabalise your line, corsstalk would be introducing as high number of errors.

 

DLM has decided your current speeds are best for a stable connection.

 

It is also possible DLM has yet to implement G.Inp on your line which will see a slight rise in speed.

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John17
Aspiring Contributor
864 Views
Message 29 of 38

Re: Slow Broad Band Speed

Hi

 

Ive just taken a call on the landlne and could barely hear the caller. Following the call i did the 17070 selecting number 2 - the quiet line tool. it sounded like someone scrunching a bag of crisps whilst standing in the mddile of a rain storm - it was awful. 

 

I have just conducted another speed test and have managed a lofty 9 meg download (as a reminder im on fiber - not standard broadband)

 

What could this mean and what are the best next steps?

 

For info the filter is plugged into the master test socket still and the phone is a cordless type.


Regards

John

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
861 Views
Message 30 of 38

Re: Slow Broad Band Speed

Report it to BT as a noisy phone line. Once that has been fixed, the broadband will get better. Do not report it as a broadband fault.

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