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jandj
Aspiring Contributor
494 Views
Message 1 of 17

Slow Fibre broadband in Wrexham at peak times

We are connected to Grosvenor Rd Exchange Office in Wrexham, and for the past few weeks the speed of the fibre broadband has been slowing down at peak times. We are connected to Cab6. I am wondering if anyone else noticed this in our area. I was told by BT Customer Support in Newcastle that there will be a new piece of equipment installed in the Exchange on the 7th of October. Daytime speed max steady 65Mbps after 7pm speed is around 7-8Mbps. I will require refund me thinks.

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16 REPLIES 16
Moderator
Moderator
477 Views
Message 2 of 17

Re: Slow Fibre broadband in Wrexham at peak times

Hi @jandj,

 

I'm sorry your experiencing a slowdown during peak times. When you notice the slowdown, please could you run the BT Speed tester using the link http://speedtest.btwholesale.com/.This we give us an indication of how your connection is preforming over the BT Network.

 

You'll need to complete that test using a wired connection. Once the first test complete, please run the "Further Diagnostics". 

 

When you have run that test, please post back the results.

 

Thanks

 

PaddyB

 

Community ModeratorPaddyB
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jandj
Aspiring Contributor
448 Views
Message 3 of 17

Re: Slow Fibre broadband in Wrexham at peak times

Hello,

This is few days old but it gives you an idea what we have to put up with until the 7th October (hopefully).2016-09-03.png

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Old_Welsh_dragon
Aspiring Expert
425 Views
Message 4 of 17

Re: Slow Fibre broadband in Wrexham at peak times

I'm on Wrexham north exchange cab 24, I also get fluctuating speeds and dropouts .

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jandj
Aspiring Contributor
407 Views
Message 5 of 17

Re: Slow Fibre broadband in Wrexham at peak times

Thank you very much for your answer. Lets see what happens on the 7th of October when the new piece of equipment will be installed in the exchange to increase the bandwidth.
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hazelst3
Contributor
405 Views
Message 6 of 17

Re: Slow Fibre broadband in Wrexham at peak times

The 7th October.......2016 or 2017 or later? Meanwhile we continue paying for the full service, 

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jandj
Aspiring Contributor
392 Views
Message 7 of 17

Re: Slow Fibre broadband in Wrexham at peak times

Yeah ha ha. Spot on. No seriously it should be installed 7/10/2016. Another friend of ours lives in Caxton Place - stone's throw from the Exchange office and he has same problem.
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hazelst3
Contributor
387 Views
Message 8 of 17

Re: Slow Fibre broadband in Wrexham at peak times

Hi jandj,

why can't BT tell customers the truth instead of everything but?

I think customers would appreciate there honesty, but they just string customers along pretending there are no issues, when clearly there are. Is there a website were we can find such information or do we just keep our fingers crossed?

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jandj
Aspiring Contributor
381 Views
Message 9 of 17

Re: Slow Fibre broadband in Wrexham at peak times

I managed to dig out email for the C.E.O. of BT and wrote him about my problem. Few days later i got email from BT's Customer Complaints department in Newcastle. If are interested i can give you their email if you email me you email - we are apparently not allowed to post this on this forum.
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jandj
Aspiring Contributor
379 Views
Message 10 of 17

Re: Slow Fibre broadband in Wrexham at peak times

I think of they would tell people how things really are in BT and how they really run things nobody would touch them. I was once told that apparently there's only one guy for the whole of North Wales who deals with Exchange Offices (upgrades, repairs etc)!
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