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Autograph
Aspiring Contributor
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Message 1 of 5

Slow Infinity 1 speeds. Request for FTTP?

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I have been a new BT customer, switching to Infinity 1. The download speed isn't what I expected or provided as estimates. I was estimated about 27-34mb (Cannot remember exact, but similar to this). Upload is 9mb, which has stayed true. On Speed test.net on a wired connection I get about 19 mb download and 8 upload. Also, when running the BT Speed test I get 22 download and 8 upload. So kind of disappointed with the download. So is there a way I can request for FTTP, currently I'm on FTTC. Do I've been reading I have no idea how it works, but what I know is FTTP is considerably faster, and reliable. I also know that the engineer comes and installs something. Does BT allow this? Since I am not really getting good speeds which I should be getting. Also finally, running the BT diagnostic thingy fails.
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Slow Infinity 1 speeds. Request for FTTP?

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https://www.btwholesale.com/includes/adsl/main.html. Does this show FTTP?



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Autograph
Aspiring Contributor
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Message 3 of 5

Re: Slow Infinity 1 speeds. Request for FTTP?

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Doesn't say anything about FTTP.
However when reading the note it says:
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

WBC FTTP?
So can BT do FTTP?
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Guru
Guru
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Message 4 of 5

Re: Slow Infinity 1 speeds. Request for FTTP?

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Hi Autograph,

 

WBC means Wholesale Broadband Connect, basically it's a BT Wholesale service.

 

If there is no WBC FTTP or FTTPoD (FTTP on Demand) in the BT Wholesale database then I'm afraid you can't request for FTTP as the infrastructure is not there.

 

What the statement "If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service." In your case is that if you're getting WBC FTTC (which you have already) then a Openreach engineer visit may be required to install the product/service.


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Autograph
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Message 5 of 5

Re: Slow Infinity 1 speeds. Request for FTTP?

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I'd consider your right. Thanks anyways.
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