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Masterplan
Contributor
942 Views
Message 11 of 18

Re: Slow Infinity Speeds!

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Thanks for you response.

 

Do you need me to send you my phone number?

 

Here is another test at around 18.20

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test:  -provides background information.

 Download Speed
 3.55 Mbps
  
0 Mbps53.18 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 3.55 Mbps
 For your connection, the acceptable range of speedsis 27.5 Mbps-53.18 Mbps .
 Additional Information:
 IP Profile for your line is - 53.18 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 0.34 Mbps
  
0 Mbps10 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.34Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

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NeilO
Moderator
Moderator
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Message 12 of 18

Re: Slow Infinity Speeds!

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@Masterplan If you fill in the click here to contact the mods link that @DanielS mentioned we'll be able to get this looked into. When you click the link it will request all the info we need. 

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Masterplan
Contributor
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Message 13 of 18

Re: Slow Infinity Speeds!

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Thanks details sent.

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JohnC2
Moderator
Moderator
885 Views
Message 14 of 18

Re: Slow Infinity Speeds!

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Hi @Masterplan I called earlier sorry I could not reach you.

I've run some checks and as Daniel advised there is no current records of congestion on your Svlan or any of them in your area. I've reported a fault to Wholesale on the back of your speed test results which you have completed and will check the progress of the fault and update you as soon as I hear back from them.

 

Cheers

John

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Masterplan
Contributor
859 Views
Message 15 of 18

Re: Slow Infinity Speeds!

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Speeds back to what it should be tonight.

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test:  -provides background information.

 Download Speed
 51.78 Mbps
  
0 Mbps53.18 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 51.78 Mbps
 For your connection, the acceptable range of speedsis 27.5 Mbps-53.18 Mbps .
 Additional Information:
 IP Profile for your line is - 53.18 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 8.85 Mbps
  
0 Mbps10 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 8.85Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

 

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JohnC2
Moderator
Moderator
829 Views
Message 16 of 18

Re: Slow Infinity Speeds!

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Hi @Masterplan Thanks for posting back the update and good news to hear that the speeds are back to normal. 🙂

 

cheers

John

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Masterplan
Contributor
823 Views
Message 17 of 18

Re: Slow Infinity Speeds!

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Speedtest today at around 12.20pm.

 

Seems to be running ok for the last few days. Hopefully that,s the end of the slow speeds. 

 

Thanks @JohnC2

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 51.46 Mbps
  
0 Mbps53.18 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 51.46 Mbps
 For your connection, the acceptable range of speedsis 27.5 Mbps-53.18 Mbps .
 Additional Information:
 IP Profile for your line is - 53.18 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 7.66 Mbps
  
0 Mbps10 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 7.66Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps
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Masterplan
Contributor
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Message 18 of 18

Re: Slow Infinity Speeds!

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I have another question relating to the BT Sport online player problem I am having.

 

I raised a thread in January asking why it it does not play on my PC but I did not get a reply from BT.

 

As you know I joined BT in December & began watching BT Sport online a few days after I joined without any problems then in January the problems started.

 

The player streams in SD for 5-10 seconds then stops & the picture goes into HD, then it freezes & stutters. It is unwatchable.

 

I am using the same PC on a wired connection as I was when I joined BT, all drivers & browsers are up to date. I have tried every browser out there but to no avail.

 

BT Sport is the ONLY website that I have streaming problems with so the problem lies with BT.

 

 

 

 

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