I have had regular 45mbs download/7 mbs Upload performance until one week ago. Now I have 45mbs download but only 1.7 mbs Upload.
I complained today and got nothing - only "we dont guarantee Upload speeds" and no recognition of the fact that it was acceptably higher before. i was offered no guidance whatsoever, except a "BT Reset" which did nothing.
Nothing in my home has changed.
I see many others here seem to be experiencing similar problems.
Welcome to the Community and thank you for posting. I'm sorry you've seen your upload speed drop.
If you're still experiencing problems with your connection please could you post your router stats as suggested in Top Tips to get help on the forum
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
|Product name||Product name|
|Fireware version||v0.09.06.05093-BT (Wed May 9 17:52:38 2018)|
|DSL uptime||0 days 4 Hours 46 Mins 5 Secs|
|Maximum Data rate||1 Mbps/63 Mbps|
|2.4 GHz wireless network name||BTHub6-NSCJ|
|2.4 GHz wireless channel||Automatic (Smart Wireless)|
|5 GHz wireless network name||BTHub6-NSCJ|
|5 GHz wireless channel||Automatic (Smart Wireless)|
|Wireless security||Mode 1|
|Boot loader||0.1.6-BT (Fri Sep 9 10:05:09 2016)|
have you tried a factory reset by pressing the recessed button on back and holding 20/30 secs until lights flash and see if that helps connection speed
Yes, I have just tried a full hub reset, no change I'm afraid.
please note that I did have full upload speeds for a reasonable period but they suddenly slowed a few days ago and have not returned since.