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Jaytek
Newbie
177 Views
Message 1 of 5

Slow Reduced Upload speed?

I have had regular 45mbs download/7 mbs Upload performance until one week ago. Now I have 45mbs download but only 1.7 mbs Upload.

I complained today and got nothing - only "we dont guarantee Upload speeds" and no recognition of the fact that it was acceptably higher before. i was offered no guidance whatsoever, except a "BT Reset" which did nothing.

Nothing in my home has changed.

I see many others here seem to be experiencing similar problems.

4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Slow Reduced Upload speed?

Hi @Jaytek,

Welcome to the Community and thank you for posting. I'm sorry you've seen your upload speed drop. 

If you're still experiencing problems with your connection please could you post your router stats as suggested in Top Tips to get help on the forum

Thanks

PaddyB

Community ModeratorPaddyB
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Jaytek
Newbie
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Message 3 of 5

Re: Slow Reduced Upload speed?

Product nameProduct name  
Serial number1709090837  
Fireware versionv0.09.06.05093-BT (Wed May  9 17:52:38 2018)
Board version1  
DSL uptime0 days 4 Hours 46 Mins 5 Secs 
Data rate1Mbps/53Mbps  
Maximum Data rate1 Mbps/63 Mbps  
Noise margin56/78  
Line attenuation335/213  
Signal attenuation344/189  
Broadband usernamebthomehub@btbroadband.com 
BT Wi-FiActivated  
2.4 GHz wireless network nameBTHub6-NSCJ  
2.4 GHz wireless channelAutomatic (Smart Wireless) 
5 GHz wireless network nameBTHub6-NSCJ  
5 GHz wireless channelAutomatic (Smart Wireless) 
WirelessSecurityWPA  
Band steeringNo  
Wireless securityMode 1  
FirewallDefault  
MAC addressE0:51:63:AE:1F:F7  
Software variant-  
Boot loader 0.1.6-BT (Fri Sep  9 10:05:09 2016) 
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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Slow Reduced Upload speed?

have you tried a factory reset by pressing the recessed button on back and holding 20/30 secs until lights flash and see if that helps connection speed



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Jaytek
Newbie
113 Views
Message 5 of 5

Re: Slow Reduced Upload speed?

Yes, I have just tried a full hub reset, no change I'm afraid.

please note that I did have full upload speeds for a reasonable period but they suddenly slowed a few days ago and have not returned since.

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