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kauserabdin
Newbie
219 Views
Message 1 of 7

Slow Speeds

Hello,

Recently, my internet connection become super slow, here are my results:

VDSL Range A (Clean)66.145.815.19.740AvailableAvailable-- 
VDSL Range B (Impacted)63.44014.98.532.4AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 10--8 to 12.5Available---- 
WBC ADSL 2+ Annex MUp to 10Up to 18 to 12.5Available---- 
ADSL MaxUp to 6--5 to 8Available---- 
WBC Fixed Rate2 ----Available---- 
Fixed Rate2 ----Available---- 
Max Observed Downstream Speed (Mbps)21.59     
Max Upstream Observed Speed (Mbps)9     
Observed Date2019-09-07     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date30-08-2019 

The Max observed downstream us usually in the 45 range but now has been cut in half. The readings are in-line with what I view on my router:

  Upstream Downstream

Current Rate(kbps)906421529
Max Rate(kbps)897021160
SNR Margin(dB)5.95.8
Line Attenuation(dB)3018.9
Errors(pkts)016


Any ideas on how this can be resolved and what caused this issue?

Thanks,

Kauser

 

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6 REPLIES 6
kauserabdin
Newbie
165 Views
Message 2 of 7

Re: Slow Speeds

Hi,

I would appreciate if anyone had any thoughts? Thanks

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Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: Slow Speeds

@kauserabdin 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

I would not be surprised if you found you did not get any dial tone on your phone.

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Slow Speeds

assuming you do get a dial tone have you tried connecting to the test socket with filter to see if that helps.



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kauserabdin
Newbie
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Message 5 of 7

Re: Slow Speeds

HI Keith,

Thank you for replying.

I've dialed the number and hear a slight bit of noise on the line, but nothing major. This drop in speeds has occurred rather recently from last week, I am tempted to give BT a call to speak to an engineer if theres no other solutions.

Thanks,
Kauser

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Sage
Sage
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Message 6 of 7

Re: Slow Speeds

Even the slightest noise can have a big effect on broadband speed depending on the frequency of the noise. Report a noisy line on 151, as the engineers do not work for BT you won't be able to talk to one until he visits your property.

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Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: Slow Speeds

You need to check at the test socket, just in case you have an issue with your internal wiring.

See http://bt.custhelp.com/app/answers/detail/a_id/40231/%7E/home-wiring-and-broadband-set-up---a-checkl...

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