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kippaxblue
Aspiring Contributor
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Message 1 of 16

Slow Ultrafast speed

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I've had Ultrafast for a week now and initially it was fast.  Now I'm getting a pathetic 26mb when Infinity gave me regularly gave me 35-50 and in the good old days of HomeHub3, I was even getting up to 70.  BT's speedtest results claim that the new hub itself is getting 127mb but even plugging the laptop into it with an ethernet cable, the device is only getting 26!  What is going on?  Have I got a faulty ultrafast hub or is Plus a giant rip-off?  Should I get a different branded hub?

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15 REPLIES
Distinguished Guru
Distinguished Guru
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Message 2 of 16

Re: Slow Ultrafast speed

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Could you post the connection stats from the hub.

HH6 Advanced settings/technical log.

HH5 Troubleshooting/helpdesk.

Enter your phone number HERE and post the result. Remove phone number before posting.

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kippaxblue
Aspiring Contributor
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Message 3 of 16

Re: Slow Ultrafast speed

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Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        

VDSL Range A (Clean)8066.4201960Available---- 
VDSL Range B (Impacted)8063.4201957Available---- 
G.fast Range A (Clean)191.4166.426.510.6136.9Available---- 
G.fast Range B (Impacted)140.692.316.5884Available----
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Distinguished Guru
Distinguished Guru
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Message 4 of 16

Re: Slow Ultrafast speed

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Now we need the connection stats from the hub.

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kippaxblue
Aspiring Contributor
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Message 5 of 16

Re: Slow Ultrafast speed

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and how do I get those for your purposes?
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Distinguished Guru
Distinguished Guru
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Message 6 of 16

Re: Slow Ultrafast speed

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kippaxblue
Aspiring Contributor
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Message 7 of 16

Re: Slow Ultrafast speed

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This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6XA

Serial number:

+088293+NQ80741741

Firmware version:

SG4B1A006100

Firmware updated:

28-Nov-2018

Board version:

1.0

Gui version:

1.85.0

DSL uptime:

0 Days, 14 Hours 34 Minutes 45 Seconds

Data rate:

13.51 Mbps / 155.01 Mbps

Maximum data rate:

13820 / 146153

Noise margin:

3.2 dB / 2.9 dB

Line attenuation:

0 dB / 0 dB

Signal attenuation:

0 dB / 0 dB

VLAN id:

101

Modulation:

G.Fast

Upstream error control:

-

Downstream error control:

-

Data sent / received:

1.64 Gb Uploaded / 1.68 Gb Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BT-FRG7

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BT-FRG7

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

34:6B:46:6A:97:27

Software variant:

-

Boot loader:

9.2.0

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Distinguished Guru
Distinguished Guru
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Message 8 of 16

Re: Slow Ultrafast speed

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There doesn't seem to be any problem looking at the stats. Which speed test is only giving you 26Mb?

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kippaxblue
Aspiring Contributor
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Message 9 of 16

Re: Slow Ultrafast speed

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Well it was until a few minutes ago.  It's now giving me 44.5.

Broadbandspeedchecker.co.uk

60 ms44.52 Mb/s13.54 Mb/s

 

I still don't understand why it should be this slow.  I'm 2m away from the hub with no walls and doors between.  If I'm paying top tariff, I should expect better.

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Distinguished Sage
Distinguished Sage
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Message 10 of 16

Re: Slow Ultrafast speed

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You are connecting at 155M,  I assume you are testing with wireless rather than a wired connection. Try the speedtest with a wired connection to verify if the problem is with congestion or wireless.

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