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Parksey26
Aspiring Contributor
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Message 1 of 20

Slow Upload Speed

Good evening!

 

So, I have absolutely no quibbles with BT at all, besides this niggly slow upload speed. Now, I can't complain too much as my download speed is phenomenal. However, my upload speed is pretty dire - considering it's 2018 and video/streaming is a thing.

 

I've done all of the numpty Live Chat troubleshooting in the past week i.e. resetting the router for a bit but this has been of little use.

 

We have FTTC/Infinity and a filtered master socket FYI. I'd really like to know why the upload speed is so slow; why is the noise margin that high and why am I so far off the achievable upload speed proposed?

 

Helpdesk.PNG

 

Wholesale.PNG

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Distinguished Sage
Distinguished Sage
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Message 2 of 20

Re: Slow Upload Speed

enter your phone number and post results  remember delete number  http://dslchecker.bt.com/adsl/adslchecker.welcome

 

the bt username is same for all so deleting was not necessary



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Parksey26
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Message 3 of 20

Re: Slow Upload Speed

Thanks, imjolly.

 

Here it is!

 

BBAC.PNG

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Distinguished Sage
Distinguished Sage
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Message 4 of 20

Re: Slow Upload Speed

I see you are on a filtered master socket but have you tried using the test socket with a filter to see if that improves your connection by eliminating your internal wiring  this may help find test socket  test-socket-thumb.jpg

 

test socket shown by black arrow

 

also try quiet line test  dial 17070 option 2  should be quiet and best with corded phone



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Parksey26
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Message 5 of 20

Re: Slow Upload Speed

I'll have to give this a go this PM. Thanks.
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Parksey26
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Message 6 of 20

Re: Slow Upload Speed

imjolly,

 

I've managed to give this a go this afternoon. The results are exactly the same, see below.

 

HelpdeskTestSocket.PNG

WholesaleTestSocket.PNG

 

Definitely looks like a problem beyond the house, unfortunately.

 

Any other ideas?

 

All the best.

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Distinguished Sage
Distinguished Sage
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Message 7 of 20

Re: Slow Upload Speed

hqve you checked for any noise on your line?  dial 17070 option 2  should be quiet and best with corded phone



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Parksey26
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Message 8 of 20

Re: Slow Upload Speed

Yep, imjolly, tried this and it's absolutely flawless. Zero crackling at all and, trust me, we've had a shoddy line in the past!

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Parksey26
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Message 9 of 20

Re: Slow Upload Speed

Still no luck increasing the upload speed. Any help would be appreciated.
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Parksey26
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Message 10 of 20

Re: Slow Upload Speed

Reading this and getting quite envious: https://community.bt.com/t5/BT-Infinity-Fibre-broadband/Infinity-upload-speed-capped-at-1Mbps/td-p/1...

Additionally, FWIW, each time I speak with BT using the Chat Now option, they always say that they can see "an issue on the line". It never gets further than this, they say that they're running tests at their end before saying that the "upload speed is not guaranteed". This must have happened 4 or 5 times now.

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