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saintly35
Beginner
260 Views
Message 1 of 5

Slow and inconsistent speeds

I have exhyausted all areas with BT customer service and have not found a solution. I used to receive 76mb consistently but now my connection is all over the place sometimes falling to single digits and regualrly well below half of what should be available. 

 

Here is a picture of my latest results. Any help?

 

Regardstest 17.8.2017 8.06pm.PNG

 

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4 REPLIES 4
Distinguished Sage
227 Views
Message 2 of 5

Re: Slow and inconsistent speeds

does your speed drop at peak times if it does then it is likely to be exchange congestion which will need BT Wholesale intervention there is nothing BT Retail can do and all you can do is wait for capacity to be increased
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saintly35
Beginner
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Message 3 of 5

Re: Slow and inconsistent speeds

Thanks for the reply John. I have just tested again this morning and here are the results. 

 

Not always at peak time but probably is congestion. How do I make the wholesale team ware if it is that?

 

Thankstest 18.8.2017 7.50am.PNG

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Distinguished Sage
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Message 4 of 5

Re: Slow and inconsistent speeds

If it is congestion BT Wholesale will already be aware of the problem and working on a fix as they monitor the network 24/7
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Sage
Sage
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Message 5 of 5

Re: Slow and inconsistent speeds

By runniing the further diagnostics test you have made btwholesale aware as the result is recorded on their server.
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