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imjolly
Distinguished Sage
Distinguished Sage
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Message 21 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

if that tis the results from the test socket with a filter then they are now better and well short of estimate  need engineer visit which mod will help with when they post back



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imzrex
Beginner
416 Views
Message 22 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

I have had 2 calls over the weekend off 2 indian ladies saying this has been fixed and not one engineer has been out or been called out to fix this at this point deffo being fobbed off going to be making a email now its only my download speeds being the fault here im still getting 45-47mbs when im paying for 76mb what a joke im not even getting the estimated speeds of (60mbs).

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 23 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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DanielS
Moderator
Moderator
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Message 24 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

Hi @imzrex,

 

Welcome to the Community. I'm sorry to hear about the problems that you've experienced. We can certainly look into all of this for you to see what can be done. You can reach us by clicking on my user name and then on contact the mods.

 

Thanks

 

DanielS

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imzrex
Beginner
354 Views
Message 25 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

I have been on the online chat today theres an egineer coming out on friday 8-12 afternoon ill see back here if I have any more problems hopefully the engineer sorts the problem im having right now thanks everyone on this post much appreciated.

 

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@DanielS wrote:

Hi @imzrex,

 

Welcome to the Community. I'm sorry to hear about the problems that you've experienced. We can certainly look into all of this for you to see what can be done. You can reach us by clicking on my user name and then on contact the mods.

 

Thanks

 

DanielS



Jordan

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