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imzrex
Beginner
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Message 1 of 25

Slow broadband 45Mbs on BT Infinity 2

Okay so since have had BT Broadband activated I haven't recived the full speeds im paying for and the avaliblity checker said i was going to get "80Mbs" - i only get 45/19 down/up on my bills it says im paying for 76mbs bt infinity 2 what a joke ehh please help me fix this

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imzrex
Beginner
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Message 2 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

Avaliblity checker

bt infinity 2 80mbs.png

My speeds on BT Wholesale speed tester

My actual speeds

router status page speeds

router status.png

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Distinguished Sage
Distinguished Sage
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Message 3 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

Welcome to this user forum.

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Please provide the Smart hub (HH6) connection information- you need to be connected to the home hub ...
 
 

Could you also post the results of the BT Wholesale Speedtester
 
Thanks

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Distinguished Sage
Distinguished Sage
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Message 4 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

That was quick.

How long ago was your service activated?

 

What does the availability checker show ?

 

You are only showing a connection time of 42 minutes, why is that?

 

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imzrex
Beginner
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Message 5 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

since 6 of December

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Distinguished Sage
Distinguished Sage
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Message 6 of 25

Re: Slow broadband 45Mbs on BT Infinity 2


@imzrex wrote:

since 6 of December


What are the answers to my other two questions please?

 

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imzrex
Beginner
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Message 7 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

What does the availability checker show ? 80Mbs with a minimuim of 65

 

bt infinity 2 80mbs.png

 

Reson for reset.

Id only just reset it because I have already been on a chat with the same speed fault apperntly they fixed it yesterday so i reset the router just to see if anything changed overnight heres the ref **Edited**

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Distinguished Sage
Distinguished Sage
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Message 8 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

Not that one, but this one.


Broadband availability checker


Please remember to edit out your phone number before you post the results.


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imzrex
Beginner
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Message 9 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

Screenshot_2.png

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Distinguished Sage
Distinguished Sage
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Message 10 of 25

Re: Slow broadband 45Mbs on BT Infinity 2

Thank you.

The connection speed shoul be between 72 and 80Mbs.

 

Its most likely an internal wiring issue.

 

You have two choices, see Complaints about slow broadband speed

 

Or you can do a few checks yourself, to try and locate the problem, with the help of forum members.

 

Which option do you want to take?

 

 

 

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