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talbius
Aspiring Contributor
787 Views
Message 1 of 7

Slow broadband in evenings

Hi All

Can someone please help me possibly raise a case to wholesale to check for exchange congestion?

I have FTTC. My bb speeds are around 70-80Mbps during the day and have started to drop to around 20-40Mbps in the evening. 

The line is testing ok. No noise on quiet line test and tested both in SSFP and filter in the test socket. 

I have ran wholesale speed tests in the day and the evenings and uploaded results. This was tested on my laptop using a wired connection. I'm about 30m away from the cab which is a copper connection. 

Hope someone can help 

Thanks

Gareth

 

btw_test2.PNG

btw_test1.PNG

bac1.PNG

  

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6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage
784 Views
Message 2 of 7

Re: Slow broadband in evenings

I have asked mods to check your exchange and cab for possible congestion.  They will post back here but are busy so could be a few days



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DanielS
Moderator
Moderator
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Message 3 of 7

Re: Slow broadband in evenings

Hi @talbius,

We'll check into this to see if our suppliers are showing any congestion.

I'll drop you a private message so we can pick it up for you

Thanks

DanielS

talbius
Aspiring Contributor
717 Views
Message 4 of 7

Re: Slow broadband in evenings

Thanks DanielS, will do that now 

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talbius
Aspiring Contributor
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Message 5 of 7

Re: Slow broadband in evenings

Line tested with only hardwired laptop connected, all other cables and wifi devices disconnected. Results attached.

Cheers

 

st2.PNG

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talbius
Aspiring Contributor
551 Views
Message 6 of 7

Re: Slow broadband in evenings

Hi all

Any update on this please? My line is testing 8mb download speed on the lan this evening, really frustrating. 

Cheers

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imjolly
Distinguished Sage
Distinguished Sage
547 Views
Message 7 of 7

Re: Slow broadband in evenings

Did you reply to the mod PM?



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