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Aspiring Contributor
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Message 2 of 8

Slow broadband in evenings

My broadband is now down to ADSL speeds in the evening.  I ran through everything in an online chat inwhich it was agrred it was far too slow. Shortly after, the speed picked up to 60+. It was good all day until this evening and now its down to 8 or less. What is going on?  I cancelled an engineer visit because it was so good today but I'm wondering if the cabinet just can't cooe with high demand. In any case it's unacceptable and breach of contractbb

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Aspiring Contributor
496 Views
Message 1 of 8

Slow broadband intermittently but mainly in evenings

My broadband is now down to ADSL speeds in the evening.  I ran through everything in an online chat inwhich it was agrred it was far too slow. Shortly after, the speed picked up to 60+. It was good all day until this evening and now its down to 8 or less. What is going on?  I cancelled an engineer visit because it was so good today but I'm wondering if the cabinet just can't cooe with high demand. In any case it's unacceptable and breach of contractbb

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Distinguished Sage
Distinguished Sage
488 Views
Message 3 of 8

Re: Slow broadband intermittently but mainly in evenings

can you post stats from your hub

can your run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired conenction  http://www.speedtest.btwholesale.com/

which exchnage and cab number are you on



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Aspiring Contributor
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Message 4 of 8

Re: Slow broadband intermittently but mainly in evenings

Id love to but i cant connect by cable. Speedtester doesnt run for some reason

 

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Moderator
Moderator
472 Views
Message 5 of 8

Re: Slow broadband intermittently but mainly in evenings

Hi @SoftMick,

Do you know what exchange you are connected to and I'll get for any known issues?

Thanks

PaddyB

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Distinguished Sage
Distinguished Sage
469 Views
Message 6 of 8

Re: Slow broadband intermittently but mainly in evenings

You need to be able to run btspeedtester with Ethernet connection as BT don't guarantee speed when using wireless conenction as it is open to interference which would cause low speed and outwith BT control



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Aspiring Contributor
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Message 7 of 8

Re: Slow broadband intermittently but mainly in evenings

The exchange is Tetbury... I'm .54 miles from it

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Moderator
Moderator
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Message 8 of 8

Re: Slow broadband intermittently but mainly in evenings

Hi @SoftMick,

Please accept my apologies for the delay in getting back to you. I've had a look and there aren't any open issues reported for Tetbury.

I can take a look at this in more detail. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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