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AndrewLBuck123
Beginner
106 Views
Message 1 of 7

Slow broadband speed

Hi All,

 

My first post as a newbie, reported to BT that I have very slow Infity 2 speed circa 2Mbs. BT engineer called today to investigate, found a problem with line from external connection box to the main socked inside house. Engineer replaced with new cable and a new main box.

Speed check at the external box was 29.87 and 30.56 Mbs, speed at the main box inside house almost identical to within a few Mbs. On switching on laptop and checking speed using BT wholesale speed checker we got speeds of 15.5 and 15.3Mbs? engineer at a loss to why we were loosing almost 50% line speed from the main socked to the router on a cable length  of under 1M. Cable from main box to router is standard flat wire RJ11 to RJ45 supplied by BT with home hub 6 router.

Anyone else have experience of this type of line speed loss or have any ideas how to get back the lost 15Mbs.

 

Thanks,

Andy

 

 

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Distinguished Sage
Distinguished Sage
104 Views
Message 2 of 7

Re: Slow broadband speed

Post stats from hh6 advanced settings then technical log information 

run btspeedtester diagnostic test and post results. Must be done with wired connection not wireless



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AndrewLBuck123
Beginner
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Message 3 of 7

Re: Slow broadband speed

See below results from BT Speed checker:

Download 10.51Mbs

Upload 2.23Mbs

Latency 69ms

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Slow broadband speed

Can you post full diagnostic resulted please not just first test



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AndrewLBuck123
Beginner
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Message 5 of 7

Re: Slow broadband speed

Sorry but that is the only infor I got from the BT speed checker, what other tests results should I be able to see.

 

Thanks for your patience,

 

Andy

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AndrewLBuck123
Beginner
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Message 6 of 7

Re: Slow broadband speed

Well just rerun the speed checker and tried to run the further tests, however I get a message the 'site is not secure' ?? and stops and will not run the further tests. So it would seem I am stumped and unable to gather the info you are asking for.

Not sure how to go forward from here.

 

Regards,

Andy

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Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: Slow broadband speed

did you try using a different browser?

can you post the hub stats



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