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arekcz
Beginner
537 Views
Message 1 of 10

Slow broadband speed

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Hi.Why on the Openreach website shows me the internet speed up to 80 Mbps and you can only offer me the maximum normal available download speed will be between 19-29 Mbps
Your normal available upload speed will be between 4-6 Mbps

 

openreach.jpg

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TimCurtis
Guru
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Message 2 of 10

Re: Slow broadband speed

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@arekcz 

Hi there

It's all to do with the distance you are from the fibre cabinet and how direct the copper cabling is between your property & the cabinet. Sometimes it can take a quite roundabout route.

In my case I'm about 400m so only get approx 50/10.

Also we here are users , although there are a few BT employees who moderate the site and frequently provide outstanding service resolving users problems.

imjolly
Distinguished Sage
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Message 3 of 10

Re: Slow broadband speed

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that does not say you will get 80mb connection but that 80mb is available but only if your line supports that speed

enter your phone number if BT customer or failing that address and post results  see what is available

https://www.broadbandchecker.btwholesale.com/#/ADSL



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arekcz
Beginner
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Message 4 of 10

Re: Slow broadband speed

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BT Speed.jpg

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Keith_Beddoe
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Message 5 of 10

Re: Slow broadband speed

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@arekcz 

So I assume you are already an existing BT Broadband customer, as it shows a download speed  of 29 Mbs on 13th August?

This is within the expected range for your line.

 

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arekcz
Beginner
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Message 6 of 10

Slow broadband

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Hi.Why on the Openreach website shows me the internet speed up to 80 Mbps and you can only offer me the maximum normal available download speed will be between 19-29 Mbps
Your normal available upload speed will be between 4-6 Mbps

openreach.jpgBT Speed.jpg

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Keith_Beddoe
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Message 7 of 10

Re: Slow broadband

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See https://community.bt.com/t5/BT-Fibre-broadband/Slow-broadband-speed/m-p/2179434#M329423

That is the answer, The Openreach website is not an accurate guide.

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Will168
Aspiring Expert
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Message 8 of 10

Re: Slow broadband

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@arekczwrote:

Hi.Why on the Openreach website shows me the internet speed up to 80 Mbps and you can only offer me the maximum normal available download speed will be between 19-29 Mbps
Your normal available upload speed will be between 4-6 Mbps

openreach.jpgBT Speed.jpg


In fairness, it does say "up to 80 Mbps" and also gives you a note "Your speed will depend on things like how close you are to the cabinet. Your broadband provider will tell you what speed you can expect to receive when you place an order."

arekcz
Beginner
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Message 9 of 10

Re: Slow broadband

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So there's no chance of higher internet speed on my street. Not good.
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imjolly
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Message 10 of 10

Re: Slow broadband

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Unless openreach decide to install FTTP in your area you are getting as good as you can get



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