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You'll likely need one of the BT moderators to help here. I don't know if there are any runes to get them to look at a post. You might try re-posting with "Moderator help request"
Quick questions: do you have any HomePlug adapters in your network? e.g. wifi extender or anything like that? Doing the speedtest over a wired ethernet connection (suspect yes)?
Hi @dombullion and thanks for posting.
Are you running the speed test over wired or wireless connection? Are you connected to the master socket or an extension? Can you try running the speed test on a wired connection including the further diagnostics and post the results?
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Many thanks for getting back to me.
Please see results below: