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Beginner
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Message 1 of 12

Slow broadband

Having issues with fibre speeds. 

Apparently there was a fault on the 11-06-20 and it was fixed but been having speed issues since and now mj quinn have been working in the area on behalf of openreach to install ultrafast rhe speeds have dropped even more

Was getting 18-19Mbps

Then 14-15Mbps

Now 10Mbps if I'm lucky mostly around the 5-7Mbps

Is there a line reset that can be done. 

Cheers in advance. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Slow broadband

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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Beginner
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Message 3 of 12

Re: Slow broadband speed

I currently use a Asus ac68u as it had better WiFi and able to use the USB for network storage as well. 

_20200701_172154.JPG

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Beginner
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Message 4 of 12

Re: Slow broadband speed

Screenshot_20200701-173113.png

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Beginner
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Message 5 of 12

Re: Slow broadband

Screenshot_20200701-173113.png

_20200701_172154.JPG

 I use an Asus AC68U as it has better WiFi and able to use the USB for network storage

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Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: Slow broadband speed

What about quiet line test?

your stats don't show internet connection time. Have you been having connection problem with hub losing connection or have you been resetting hub to try and improve your speed or a combination of both?



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Beginner
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Message 7 of 12

Re: Slow broadband speed

Quiet line test was fine as far as I could tell just a very faint fussy static.

It's on 24 hours as I did reset it yesterday because I only had 0.5Mbps down I took this being down to the work carried out on or near the lines, once back on speeds went back to 10Mbps but before that was about 2 weeks ago due to decorating. 

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Expert
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Message 8 of 12

Re: Slow broadband speed

@2Fluffy seems to have  ambushed the topic opened by @notageek 


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Distinguished Sage
Distinguished Sage
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Message 9 of 12

Re: Slow broadband speed

Do you regularly check internet connection time which is totally different to system uptime as your stats suggest connection problems

any line  noise is a problem and if quiet line test is not silent then you need to report a phone fault to 151



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Message 10 of 12

Re: Slow broadband speed

@Carlusha Ooops so I have sorry thought I was on my post.