I've been referred here instead of calling about slow speeds. For at least a week now I have been getting speeds of 8mb or less on my 50mb fibre, through both wireless and wired. With two home workers and home schooling we are struggling. Is there any solution or help please? Thanks
Post hub stats. If hh5 then troubleshooting then helpdesk. If hh6 then advanced settings then technical log information
check for line noise. Dial 17070 option 2 should be silent and best with corded
enter phone number and post results remember delete number. https://www.broadbandchecker.btwholesale.com/#/ADSL
Thanks for responding. I don't have a home phone to test the line. Here is my technical information, followed by the broadband checker (I note data rate is 10 Mbps, however I have checked myBT and I am on fibre 1, 50 mbps - could this be the problem?)
Edit: image saved of broadbandchecker screenshot for ease: https://imgur.com/wDbaE1e
BT Hub 6A
0 Days, 15 Hours 7 Minutes 43 Seconds
10.00 Mbps / 10.00 Mbps
33337 / 50650
22.1 dB / 31.2 dB
15.6 dB / 24.8 dB
267 MB Uploaded / 4 GB Downloaded
Smart (Channel 11)
Smart (Channel 36)
|Up to 6.5||--||5.5 to 7.5||Available||Available||--|
|Up to 3.5||--||2.5 to 6.5||Available||Available||--|
This is most likely being caused by a noisy phone line, you will need to check usin a phone.
If the phone line is noisy or has a high resistance connection, then that will affect your broadband.
There are quite a few people that do not plug a house phone in to check dial tone every so often. This can cause issues with broadband. Also, if one wire has become disconnected (quite common), then that will cause no broadband, constant disconnections, or a very low speed.
The solution is to get hold of a cheap (less than £10) wired phone, and plug it into the phone socket to see if you get dial tone.
Then dial 17070 (free call)Â and select option 2, quiet line test, and see if there is any noise on the line.
If you do not get dial tone, or there is noise on the line, then you need to report it as either no dial tone, or a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.
Once the phone fault is fixed, then the broadband will get better.
Thanks for your response. I have managed to source (via social distancing) a phone and have a dial tone before dialling and a silent line to the quiet line test. It is however a wireless phone, but presumably that would create noise as apposed to having a quiet line?
There may be a very slight background white noise on a wireless phone, but it should be barely audible.
If its quite noticeable, then that would tend to indicate a problem with your line.
Your connection speed has been reduced, because of this fault.
your connection time is only 15hrs is that due to a manual reset or hub dropping connection? Have you noticed hub dropping connection often or have you been trying resets to get speed back or maybe a combination of both
have you tried using the test socket with a filter especially if you have extension sockets elsewhere in your home
It was a manual reset to see if that solved the problem. I was noticing frequent drop out's about a week ago. It's not happened since but I think that's when the speed issues began. I'm plugged in to the master socket. I'm afraid i'm not totally sure what you mean by a test socket and filter. I have tried removing the cover and plugging straight in to the socket which had no impact. Thanks for your help so far. Do you have any suggestions how to fix the issue?
which master socket do you have https://www.bt.com/help/broadband/getting-set-up/home-networks/a-wired-home-network/what-type-of-mas...