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Fujor
Contributor
182 Views
Message 21 of 37

Re: Slow download speeds and occasional drop outs

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Thanks for the help.

 

If not heard anything by tomorrow I'll try and go through the normal channels

Cheers

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Moderator
Moderator
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Message 22 of 37

Re: Slow download speeds and occasional drop outs

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Hi @Fujor,

Welcome back to the Community 🙂

Thanks for taking the time to post, sorry to hear that you are experiencing slow speeds.

It looks like your broadband profile has been banded to 40/10 so we will need to take a look at this to get to the bottom of why this has happened. I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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Moderator
Moderator
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Message 23 of 37

Re: Slow download speeds and occasional drop outs

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Hi @Fujor,

I have checked the network and the connection looks pretty good.

I have arranged for a new BT Smart Hub to be sent out to you to see if this helps the dropping connection and WiFi speeds.

I have also made a few tweaks to the broadband profile to see if we can get you a little more speed.

Can you test the connection over the next week and let me know if it looks any better?

Thanks

Matt

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Sage
Sage
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Message 24 of 37

Re: Slow download speeds and occasional drop outs

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I think @Matt-S  means he made a few tweaks. I don't think your broadband profile is on twitter.🤣

Fujor
Contributor
131 Views
Message 25 of 37

Re: Slow download speeds and occasional drop outs

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Hi Matt

 

Thank you, I will keep monitoring it for the next week and will report anything here

 

Cheers

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Moderator
Moderator
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Message 26 of 37

Re: Slow download speeds and occasional drop outs

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@pippincp wrote:

I think @Matt-S  means he made a few tweaks. I don't think your broadband profile is on twitter.🤣


No idea what you're talking about @pippincp  😅🤣

 

 

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Sage
Sage
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Message 27 of 37

Re: Slow download speeds and occasional drop outs

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Of course not @Matt-S 🤣🤣🤣😂

By the way.😂

2019-11-16 14_18_40-Re_ Slow download speeds and occasional drop outs2.png

Moderator
Moderator
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Message 28 of 37

Re: Slow download speeds and occasional drop outs

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Hi @Fujor,

I hope you are keeping well?

Just checking in to see if the new BT Smart Hub has helped with your connection?

Thanks

Matt

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Fujor
Contributor
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Message 29 of 37

Re: Slow download speeds and occasional drop outs

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Hi Matt

TThanks for the message, yeah it seems to be much better now. No drop outs and speed has been more stable however seems slow on 2.4ghz but that could be down to distance from router.

Thank you for the help, problem solved. 

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Moderator
Moderator
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Message 30 of 37

Re: Slow download speeds and occasional drop outs

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Hi @Fujor that's good news and I'll let @Matt-S know when he is back in the office next week.

cheers
John

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