Slow download speeds and occasional drop outs

[Fujor]

Sadly it has started doing it again.

Lots of drop outs yesterday, and takes a while for router to connect to Internet only for it to drop out straight away

[Fujor]

Just a further to this. A good few years ago and a couple of properties ago I had a similar albeit not as severe problem.

Took ages to get a solution, ended up with open reach telling me there was a fault at the exchange, followed by no fault at the exchange. A couple of days later half a dozen open reach engineers were in the village.

Not saying that's the issue of course but something is clearly causing these drop outs. Hardware sorted it for a few days but it's back again so I wonder if something was done in the background that improved stability?

[Fujor]

Also this time when the router was disconnected I did a quiet line test. There was intermittent hiss and crackle in between the quiet and when router connected again it went full quiet

[Matt-S]

Hi @Fujor,

I can see that the engineer was out today and completed a fix outside the property.

Can you test the connection over the next few days and let me know if the fault is fixed?

Thanks

Matt

[Fujor]

Yes thank you. I will keep an eye on it. Its been fine all morning but cut out shortly after the fix. There is work going on at my exchange today so will chalk that one off

Will keep monitoring it however. 

[Fujor]

Hi Matt 

Internet has been a lot more stable since the fix. It all seems good now. 

Thank you for helping me with this problem 

Cheers 

[Matt-S]

Hi Fujor,

Thanks for letting me know that the fault is now fixed.

Cheers

Matt