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fixmyinternet
Aspiring Contributor
541 Views
Message 1 of 15

Slow download speeds and sporadic packet loss in the evenings.

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Hello,

 

I am currently on the Infinity 1 unlimited package advertised at 52mb/download and 10/mb upload. During the day and early mornings I get around 45mb download and 10mb upload which is completely fine however when it get to between the hours of 7pm-11pm my download speed decreases drastically to as low as 6mb/s download whilst my upload usually remains between 8mb/s. I'm also experiencing sporadic packet loss between 0-10% during these hours which is only really noticable whilst gaming but has a huge effect on them.

 

Normal speed test:

 

Speed test within the noted timeframe:

 

 

Bt Wholesale speedtest:

 

All speed tests were perfomed on the same day with a brand new Homehub6 plugged directly into the master socket via Ethernet. After multiple times getting on contact with the support team all i'm getting is sent round in circles and them wanting to send out an engineer however I do not want an engineer being sent out as I believe it will be a waste of time, I am having the exact same issues as the post made here and the engineer sent out to his home was of no help, I have also experienced a similar issue to this before and never had an engineer sent out to look at it, the problem was fixed by something BT did at the exchange which can be found here. I am on the Chapel-en-le-Frith exchange and it is only half a mile away from my house. Hope someone can be of assistance.

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14 REPLIES 14
Distinguished Sage
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Message 2 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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can you please post the further diagnostic part of the speedtest using a wired connection as that result is stored on BT Wholesales servers
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fixmyinternet
Aspiring Contributor
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Message 3 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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Is this enough?

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Distinguished Sage
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Message 4 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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It looks like a congestion problem there is nothing BT Consumer or Openreach can do with this problem it is down to BT Wholesale to increase network capacity they will be aware and working on a fix it does however take time depending on what work is needed
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fixmyinternet
Aspiring Contributor
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Message 5 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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Is it possible for a mod on here to get in contact directly with them about it?

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Moderator
Moderator
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Message 6 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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Hi @fixmyinternet,

 

I'll be able to take a look at your connection and check for any congestion issues at your exchange. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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fixmyinternet
Aspiring Contributor
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Message 7 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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Sent it all, thanks.

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Moderator
Moderator
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Message 8 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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Hi @fixmyinternet,

 

I picked up your email, thanks for sending over the details. I tried calling, sorry I missed you. I've checked this with wholesale and they've confirmed that there is a congestion issue at your exchange, Buxton, which requires further infrastructure. That work is scheduled for the 30/03.

 

Cheers

 

David

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fixmyinternet
Aspiring Contributor
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Message 9 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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Thanks for getting that cleared up for me David, i'll hold out until then and post back afterwards if the problems haven't cleared up.

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fixmyinternet
Aspiring Contributor
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Message 10 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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Is there anyway to eliminate the packet loss though? I can deal with the slow download speed but the packet loss is just making online gaming unplayable. Can I not be placed onto a different cabinet in the exchange instead of cabinet 4?

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