Packet loss stopped for a while but it's back again now
I tried calling today, sorry I missed you. I've had confirmation that the congestion issue has been sorted but I've picked up a fault on your connection so I've reported that to wholesale for you. I'll be in touch once I get any updates.
Thanks for letting me know @fixmyinternet. Appreciate you taking time to reply. I'll close this off from my side but if you have any other problems please post back and we'll be happy to help.
All the best