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Distinguished Sage
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Message 11 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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The cabinets are in the streets not the exchange and it is not possible to move you to another cabinet not that that will solve a congestion problem
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fixmyinternet
Aspiring Contributor
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Message 12 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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Packet loss stopped for a while but it's back again now

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Moderator
Moderator
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Message 13 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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Hi @fixmyinternet,

 

I tried calling today, sorry I missed you. I've had confirmation that the congestion issue has been sorted but I've picked up a fault on your connection so I've reported that to wholesale for you. I'll be in touch once I get any updates.

 

Cheers

 

David

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fixmyinternet
Aspiring Contributor
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Message 14 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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Hi,

Internets been fine for more or less the past week now.

Thanks.
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Moderator
Moderator
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Message 15 of 15

Re: Slow download speeds and sporadic packet loss in the evenings.

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Thanks for letting me know @fixmyinternet. Appreciate you taking time to reply. I'll close this off from my side but if you have any other problems please post back and we'll be happy to help.

 

All the best

 

David

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