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Welcome to this user forum.
Please can you please provide BT Wholesale speed test results for different times of the day, including the further diagnostics page? The last test needs to be done at peak times so the results are stored on the BT server.
These must be done using a computer connected to the home hub, using an Ethernet cable.
Once this has been done, a moderator can be asked to assist.
I've checked the Woodhall Spa VLAN's and both are showing as operating within thresholds IE no congestion reported. That's not to say that there isn't an issue developing or unreported so far. Can you carry out @Keith_Beddoe's instructions so we can try and get to the bottom of the problem?
Thanks for the speedy response. Her is a list of readings taken throughout today 25/1 on the BTW speed checker.
9.00 AM 25.59 D/L 6.89 U/L
11.00 AM 27.72 D/L 6.91 U/L
15.00 PM 25.52 D/L
Sorry Keith Got cut off mid stream?
9.00 25.59 d/l 6.89 u/l
11.00 27.72 d/l 6.91 u/l
15.00 25.52 d/l 6.95 u/l
19.00 25.85 d/l 6.95 u/l
19.15 19.36 d/l 6.93 u/l
19.30 10.85 d/l 6.95 u/l
19 50 6.64 d/l 6.92 u/l Sent these via 'further diagnostics' for logging. Best effort test.
Previously on 23rd Monday I logged 2 best effort readings. At 19.00 15.58 d/l and 7.01 u/l
Cut me off again.
second reading on Monday 23rd best effort. 20.00 7.61 d/l 6.94 u/l
Just done another test at 20.09.
Best effort 3.17 d/l 6.94 u/l
Hope this helps
Don't do any more tests. The last one you did will be stored on the server and you don't want it overwritten.
Wait for the mods to get back now.
HI there, I submitted a post relating to this fault a few weeks ago but as yet there has been no resolution. I am being bumped from pillar to post by India, who try as they may, don't seem to know what they are doing. I first noticed a slow broadband issue over the Christmas period. I Player, Amazon Prime TV etc. didn't play very well. I did some speed tests and found that in the evening, without fail, between 7.30 and 9.30 my BB speed drops from a good 29Mb/s during the day to less than 6Mb/s in the evening. Last night I hit an all time low of 2Mb/s. Since the period from Christmas when I first reported the fault, Openreach have been to my house and conducted the usual tests, day time of course. No fault found. The engineer gave a big thumbs up to my home LAN set up. So nothing wrong my end. I continued to take line speed measurements and consistantly get the same profile. Very good daytime and early evening until that busy time slot when it falls right away. I have always used the BT Wholesale speed checker and posted many results back to the server. As a sanity check I have used Ookla and the test results are comparative and it records my results! A week ago today, still unhappy with the situation, I re contacted BT India. Same old rigmarole. It’s like starting from fresh each time you get through. They don't appear to keep any records? They wanted to send Open Reach out again. When I told them that it would be a waste of time if he came during the day, it became a 'take it or leave it'. The engineer was booked to attend last Tuesday, but on Sunday I received a text which reads:- ‘Hello, BT here. We’ve spotted a fault in our broadband network. We don’t need to access to your home and have cancelled the engineer appointment. We should have the problem fixed by 07.02.17. When it is fixed please restart your Home Hub and check you can connect normally. Thanks’ They followed this up will a phone call and told me I could track the fault on BT’s Web site. This I have done and as of today it shows it as ‘In progress’ but nothing to suggest when it would be resolved. The little diagram on the fault page shows the area away from my local exchange in red, implying a fault in the wider network??? Today I put another call into India. They are supposed to be looking into it and reporting back tomorrow! I don’t hold out much hope. ************ is the number assigned to this fault. Does this mean anything to anyone? How else can I expedite this issue? Any suggestions would be greatly appreciated.