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Moderator
Moderator
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Message 11 of 19

Re: Slow evening Broadband Speed on Infinity 1

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Hi @Strawman I'm really sorry this is still not sorted, I've moved your post to your original thread as it's best keeping everything in the one place. It does sound like your connection is affected by congestion on the network and we'll be happy to look into this. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Strawman
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Message 12 of 19

Re: Slow evening Broadband Speed on Infinity 1

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Hi Neil,

 

Done that. What now??

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Distinguished Sage
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Message 13 of 19

Re: Slow evening Broadband Speed on Infinity 1

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The mod team will take personal ownership of your problem and provide a single point of contact in the UK they are a small team and it can take 3/5 working days for them to reply to you personally by email or phone from now on just leave it with the mods and avoid the call centres
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Strawman
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Message 14 of 19

Re: Slow evening Broadband Speed on Infinity 1

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Thanks for that John.

 

As I said in my earlier message, 'India' are still supposed to looking into this and are ringing me back again with an update LOL. Are you saying I should ignore anything they say?? Also is there a risk that they may interfere with what the Mods are trying to do??

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Distinguished Sage
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Message 15 of 19

Re: Slow evening Broadband Speed on Infinity 1

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best just let the mods deal they have access to parts of BT the help lines do not
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Strawman
Aspiring Contributor
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Message 16 of 19

Re: Slow evening Broadband Speed on Infinity 1

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Understood

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Moderator
Moderator
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Message 17 of 19

Re: Slow evening Broadband Speed on Infinity 1

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Hi @Strawman,

 

Thank you for taking my call. BT Wholesale have confirmed that there is a capacity issue at your exchange. New infrastructure is required and they have a forecasted fixed date of the 30th of March.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Strawman
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Message 18 of 19

Re: Slow evening Broadband Speed on Infinity 1

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Hi Paddy,

 

Thanks for your call yesterday and efforts so far. I am reassured now that the fault is not with me and that I am not going round the twist. I have made more progress on this issue using the forum than the hours, yes hours, I have spent on the phone and texting the sub continent. I would recommend this route to anyone who has been as frustrated as I have been.

 

I would appreciated any updates on the situation between now and the forcasted 'fix' date.

 

Thanks again!

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Moderator
Moderator
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Message 19 of 19

Re: Slow evening Broadband Speed on Infinity 1

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Hi @Strawman,

 

No problem I'll keep chasing wholesale and I'll get back in touch with you in a couple of weeks time.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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