Hi, @cmanutd99 I'm really sorry to see you're experiencing slow speeds at peak times. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to check this with BT Wholesale.
Thanks for posting back. I'm really sorry for the time this is taking to sort out.
I am still dealing with this and I have arranged for our network team to have a look. As soon as I get an update I'll give you another shout to let you know what's happening.
Hi Robbie and cheers for still investigating it, I’ve finally got a contact in the complaints area for the complaint you opened for me. They are contacting openreach again to hopefully look deeper too.
this has all started happening since I re contracted beginning of November, never had any issue for 5 years prior, possibly a coincidence although the regularity and times it occurs suggests network rather than fault but I’m obviously a novice 😂