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DavidMc1984
Contributor
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Message 1 of 16

Slow evening speeds with Infinity 1

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My Infinity 1 speed is great during the day at around 68mb which is more than great, but every evening at 5pm until 2am the speed drops to below 7mb.

I have read plenty of threads and I know you require an image from the bt speed tester during the day and the last recorded one during the evening slow period, both of them wired. 

Here is the cabinet Info

cabinet.png

Here is the BT speedtester during the day

image two.png

 

I'll update and posts here the slower speed image this evening when the speed slows down again

 

 

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15 REPLIES 15
conrad
Recognised Expert
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Message 2 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

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You need to use Edge as this will give reliable results - Firefox and Chrome can give false readings.

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DavidMc1984
Contributor
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Message 3 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

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Perfect thank you, that fixes my speedtest problem and got accurate tests for during the day.

I've edited the thread now to reflect my initial problem and will update it this evening with more images when my speed slows

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DavidMc1984
Contributor
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Message 4 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

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Here is the speed test in the evening at 20:15

 

evening speed test.png

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DavidMc1984
Contributor
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Message 5 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

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Anyone got any advice or help? Or maybe I need to give more information or more tests? Thanks

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Distinguished Guru
Distinguished Guru
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Message 6 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

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Which exchange are  you connected to?

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DavidMc1984
Contributor
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Message 7 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

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Hi thanks for the reply, I posted that In my first post, I think it has the info required? I'll post it here aswell just incase.

 

Dunoon Exhange, Cabinet 16

large.png

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Distinguished Guru
Distinguished Guru
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Message 8 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

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A mod should be able to check and update you on congestion relief work.

Moderator
Moderator
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Message 9 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

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Hi @DavidMc1984,

Thanks for getting in touch. I'm sorry that you appear to be suffering from congestion.

I've checked the Dunoon site and I can see that there are a lot of different virtual pathways, or routes, that we can direct the broadband signal to you. I can see three of these pathways require new infrastructure. The target date for that work is for the 03/08/2018. However; another pathway is due to be fixed on the 29/06/2018. Without your details I can't check to see if you are affected and when it may be fixed.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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DavidMc1984
Contributor
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Message 10 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

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Thanks Daniel for the reply, Info has been sent. Hopefully this will managed to get fixed. 😄