cancel
Showing results for 
Search instead for 
Did you mean: 
Moderator
Moderator
267 Views
Message 11 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

Go to solution

Thanks for taking the time to do that @DavidMc1984. It may take us a couple of working days to pick it up but we will do all we can to help you.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
Moderator
Moderator
247 Views
Message 12 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

Go to solution

Hi @DavidMc1984,

Thank you for sending in your details. I've ran a few checks on your connection and its picking up a capacity issue at the exchange. In order to get BT Wholesale to investigate this further, please could you run a speed test this evening using the link - http://speedtest.btwholesale.com/

You'll need to run that test using the wired connection. Once the first test completes, please run the further diagnostics.

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
DavidMc1984
Contributor
232 Views
Message 13 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

Go to solution

Thanks Paddy I have posted the image of the test and then an image of the further diagnostics test.

 

speed 1.pngspeed 2.png

0 Ratings
Reply
Moderator
Moderator
204 Views
Message 14 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

Go to solution

Hi @DavidMc1984,

Thank you for posting back and for running those tests. I've spoke to BT Wholesale today and they're making a few changes on the network. These changes should take affect over the next 24 - 48 hours and will improve the speeds during peak times.

I'll follow up with you again on Friday to see how the connection is performing.

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Moderator
Moderator
169 Views
Message 15 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

Go to solution

Hi @DavidMc1984,

I gave your home number a quick call, I'm sorry I didn't get speaking to you.

I've ran a few checks on your connection and the work carried out by BT Wholesale has been completed. Your connection has been moved onto a less congested circuit.

How are thing with your connection at your end, have you noticed an improvement during peak times?

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
DavidMc1984
Contributor
147 Views
Message 16 of 16

Re: Slow evening speeds with Infinity 1 and problems with speed tester

Go to solution

Hi, sorry has been away for 2 days so was unable to test, testing it now  bt wholesale test shows massive improvement, hitting 53mb. 

I'm glad to have speed backs where I can stream again thanks 😄

Will report back here again tomorrow just to clarify once more

0 Ratings
Reply