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Anonymous
Not applicable
1,353 Views
Message 1 of 19

Slow internet speed to ASUS DSL-AC68U

Hello BT Community 🤗,

 

Good evening to you all 😁.

 

I'm having problem and was wondering if you can help me please? Right 😋! I've got a third-party VDSL modem / router installed the ASUS DSL-AC68U in the last couple of days, my Internet Speed from the Cabinet to the modem / router has been terrible I'm only getting 26.54 mbps (Download) & 0.12mbps (Upload) 🙄.

 

--

Kind regards,

DanTMan64

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18 REPLIES 18
Anonymous
Not applicable
1,340 Views
Message 2 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Hello all 🤗,

 

A reply would be grateful ASAP please, my family are going bonkers about the Internet playing up.

 


--

Kind regards,

DanTMan64

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Devon_Dave
Distinguished Guru
1,333 Views
Message 3 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Who supplies your broadband? 

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Anonymous
Not applicable
1,327 Views
Message 4 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Hello @Devon_Dave,

 

Well it's BT in it? Why would I be posting on a BT Community if I ain't with them (when I am 😂)

 


--

Kind regards,

DanTMan64

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Devon_Dave
Distinguished Guru
1,319 Views
Message 5 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Err, suggest you check some of the forum posts,. 

 Plenty on here with customers coming from all  the different CPs assuming we can give them an answer about slow broadband or when their plusnet/sky/post-office fault is going to be rectified 

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If I have solved your Issue please click the "Mark as accepted solution" button.
Anonymous
Not applicable
1,291 Views
Message 6 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Hello again @Devon_Dave,

 

Yes I'm aware of this, but need to get it sort ASAP. If this is not resolved I'll have to plug the default ISP router which is the BT SmartHub 2 back in 🤣.

 


--

Kind regards,

DanTMan64

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pippincp
Distinguished Sage
1,277 Views
Message 7 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Check for noise on your line, 17070 option 2, best with corded phone, may get a dull hum with cordless.

Anonymous
Not applicable
1,269 Views
Message 8 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Hi @pippincp,

 

I've checked my phone line and it's quiet?

 

 

--

Kind regards,

DanTMan64

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DavidM
Moderator
Moderator
1,230 Views
Message 9 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Hi @Anonymous,

Thanks for posting. How are you connecting? Is it wireless or wired? How are you testing the connection? Can you try running the speed test  on a wired connection and post the results?

Cheers

David

TimCurtis
Guru
1,217 Views
Message 10 of 19

Re: Slow internet speed to ASUS DSL-AC68U

@Anonymous 

Post an image of the DSL Log (under System Log) and the settings in the DSL Settings (under Administration).

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