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mbowles1
Newbie
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Message 1 of 4

Slow internet speeds ~200kbps

Hi my internet is much slower than it should be. I used to get around 1mbps which I was fairly happy with but now it is ~200kbps. downloads take a ridiculous amount of time and considering I should be getting 72.2mbps according to home hub settings this is quite bad. 

 

I obviously don't expect to get 72.2mbps but I would prefer more than a fraction. If anyone can help it would be greatly appreciated.

I have BT home hub 3.0 and I think there is BT infinity too.

 

Below shows info from helpdesk

bt info.jpgbt info2.jpg

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Slow internet speeds ~200kbps

you are using a modem and hh3 so there are no hub stats available as held by modem - unless modem unlocked

 

run btspeedtester and when first test completes then run diagnostic test and post results  MUST be done with direct wired conenction 



btspeedtester



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mbowles1
Newbie
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Message 3 of 4

Re: Slow internet speeds ~200kbps

further test result.jpg

I believe this is the data you need.

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Deathtrap3000
Recognised Expert
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Message 4 of 4

Re: Slow internet speeds ~200kbps

You have a fault. You are on the infinity 2 package. I would call BT and get an engineer out.
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