I've been having problems with slow loading of web sites for weeks now.
Especially YouTube and Facebook, which only load partially, and usually never complete.
I have changed browsers, cleared history and cookies.
I have re-formatted and re-installed Windows 10.
I have used two other laptops,
Bur the problem still persists (even on the other laptops).
I logged onto my router, and checked the speed, and it is correct at about 74.9Mb/s
Tried running speed test on browser on Windows, but does not complete.
I have the Fibre 1 package
Any ideas ?
have you checked MYBT and switched of web protect?
Parental controls also switched off in MYBT?
I have this issue too on both computers using all browsers. I have fibre and the speed doesn't seem to be an issue although the BT Speed Test doesn't appear to work. Was wondering if you ever had a reply or were able to fix it?
Having done some research it sounds like I have DNS issues possibly caused by the interaction between my Smart Hub and Windows 10 but I have no idea how to resolve that!!
Thanks for the quick response.
I'm a bit nervous about changing the DNS settings on my router as I read (somewhere!) that this could affect my BT TV. Do you have any thoughts on that?
I should also have added that on a new thread that I started earlier Imjolly suggested that I turn off Web Protect. I have now done that and so far all is good. So I may wait and see if the problem returns before changing my DNS settings. Then I hopefully will know which one worked. Fingers crossed.