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everon
Contributor
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Message 1 of 7

Slow on hangouts - any info?

Hi guys,

 

Every evening when I use hangouts to make voip calls the framerate falls to almost a slideshow. In the daytime every thing is fine. If i do a tracert to 8.8.8.8 now at 18:48 i get this:

 

 

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 122 ms 14 ms 14 ms 217.41.216.53
5 15 ms 15 ms 15 ms 217.32.147.194
6 15 ms 15 ms 14 ms 217.41.168.59
7 16 ms 15 ms 15 ms 217.41.168.107
8 15 ms 16 ms 15 ms acc1-te0-0-0-13.l-far.21cn-ipp.bt.net [109.159.2
49.86]
9 15 ms 15 ms 15 ms core4-te0-2-0-18.faraday.ukcore.bt.net [109.159.
249.3]
10 16 ms 16 ms 17 ms peer5-te0-0-0-5.telehouse.ukcore.bt.net [194.72.
31.93]
11 94 ms 141 ms 103 ms 109.159.253.67
12 72 ms 16 ms 16 ms 216.239.47.177
13 16 ms 16 ms 17 ms 216.239.46.23
14 16 ms 16 ms 16 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

 

Every evening the same IP address gives really high pings and after looking up that IP it comes back to BTnet. Does anyone else have this issue and is BT aware of the problem? 

 

Thanks for any help you can give, Jay.

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6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: Slow on hangouts - any info?

Hi Jay,

 

Thanks for posting. Are you still having problems? Can you let us know how you’re getting on.

 

Cheers

 

David

 

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everon
Contributor
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Message 3 of 7

Re: Slow on hangouts - any info?

Not as bad as before, currently sitting at 35ms which is fine.

 

Thanks for the reply, Jay.

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everon
Contributor
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Message 4 of 7

Re: Slow on hangouts - any info?

Been a while but this problem has resurfaced and its effecting youtube and hangouts now. My speeds are great and I get low ping on speedtests and on tracerts apart from 109.159.253.67 which identifies as part of the BT network when i do an I.P lookup on it. 

 

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.209.238]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 19 ms 9 ms 217.41.216.53
5 9 ms 9 ms 8 ms 213.120.156.210
6 9 ms 8 ms 9 ms 217.41.168.57
7 9 ms 8 ms 9 ms 217.41.168.107
8 9 ms 9 ms 9 ms acc1-10GigE-0-0-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.66]
9 10 ms 8 ms 9 ms core4-te0-19-0-26.faraday.ukcore.bt.net [109.159
.255.199]
10 9 ms 11 ms 9 ms peer5-te0-0-0-3.telehouse.ukcore.bt.net [194.72.
31.91]
11 313 ms 146 ms 123 ms 109.159.253.67
12 10 ms 10 ms 9 ms 209.85.244.184
13 10 ms 10 ms 9 ms 209.85.250.171
14 10 ms 9 ms 10 ms lhr08s05-in-f14.1e100.net [216.58.209.238]

Trace complete.

 

And to google 8.8.8.8 for testing hangouts which is sooo slow:

 

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 8 ms 8 ms 7 ms 217.41.216.53
5 9 ms 8 ms 9 ms 217.32.147.234
6 9 ms 8 ms 9 ms 217.41.168.57
7 9 ms 9 ms 8 ms 217.41.168.107
8 8 ms 9 ms 8 ms 109.159.249.64
9 9 ms 9 ms 11 ms core3-te0-19-0-18.faraday.ukcore.bt.net [109.159
.249.35]
10 9 ms 10 ms 10 ms peer5-te0-0-0-2.telehouse.ukcore.bt.net [194.72.
31.67]
11 220 ms 130 ms 147 ms 109.159.253.67
12 10 ms 10 ms 10 ms 216.239.47.179
13 10 ms 9 ms 9 ms 216.239.47.153
14 10 ms 10 ms 10 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

 

Can anyone shed any light on why this is happening? cant watch anything on youtube without "buffering" and I cannot use hangouts for a conversation at all. Been happening for a few days now and finally got fed up with it so thought id post back.

 

Cheers, Jay.

 

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Distinguished Sage
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Message 5 of 7

Re: Slow on hangouts - any info?

it could be intermittent network congestion BT do monitor the network 24/7 but it may take time to resolve
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everon
Contributor
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Message 6 of 7

Re: Slow on hangouts - any info?

Well it was the same on Monday again and tonight, guess what:

 

tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.208.78]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 8 ms 8 ms 9 ms 217.41.216.53
5 9 ms 9 ms 9 ms 217.32.147.234
6 9 ms 8 ms 8 ms 217.41.168.57
7 9 ms 9 ms 8 ms 217.41.168.107
8 10 ms 8 ms 9 ms 109.159.249.64
9 9 ms 8 ms 9 ms core4-te0-10-0-26.faraday.ukcore.bt.net [109.159
.255.197]
10 9 ms 10 ms 10 ms peer5-te0-10-0-3.telehouse.ukcore.bt.net [62.6.2
01.181]
11 230 ms 132 ms 88 ms 109.159.253.67
12 23 ms 9 ms 9 ms 209.85.244.182
13 11 ms 8 ms 9 ms 216.239.51.233
14 8 ms 8 ms 8 ms lhr14s27-in-f14.1e100.net [216.58.208.78]

Trace complete.

 

Cant watch anything on Youtube in HD, all i get is "buffering" every 20 seconds. This "Fibre" Infinity is starting to really go downhill lately. God forbid i want to use hangouts to have a vid chat with a friend abroad, cant do that oh no. I have had to swap to Skype.

 

Would be nice to get an official response from BT on this. At least it would show they are aware of a problem on their network and youtube etc. Doubt i will but you can hope i guess.

 

Cheers, Jay.

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Distinguished Sage
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Message 7 of 7

Re: Slow on hangouts - any info?

This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read
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