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bikeit
Contributor
1,545 Views
Message 21 of 45

Re: Slow slow slow

I will keep an eye on it over the next few days and report back, thanks a lot for all your help and patience.

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bikeit
Contributor
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Message 22 of 45

Re: Slow slow slow

Okay folks back again, this is getting worse, over the weekend the internet was really slow and dropped connection on several occasions, just run a speed test and im getting a wopping 1.8mbps download speed, brilliant, emailed BT last week regarding this and still waiting on someone a real person to get back to me, this is really bad customer service.

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Distinguished Sage
Distinguished Sage
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Message 23 of 45

Re: Slow slow slow

Make a direct connection from your PC to the modem which will eliminate the homehub. Follow this guide to do that. Use your computer as normal and re-run your speed test. If it improves  you will know it is possibly a faulty hub. If possible keep it connected without the homehub for a day or so just to be sure. You will obviously not be able to use wireless when connected like this. 

Step 1: Remove the homehub from the modem

Step2: Connect your pc/laptop into the modem using LAN1 port

Step3: Open network and sharing centre on windows and click set up a new connection or network

Step4: Connect to the internet then click make a new connection Broadband PPPoE

Step5: Username bthomehub@btbroadband.com and the password as BT

Step6: connect, If it doesn't,keep pressing try again until it does.

bikeit
Contributor
1,506 Views
Message 24 of 45

Re: Slow slow slow

Cheers gg30340 i will give this a go tomorrow and report back.

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bikeit
Contributor
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Message 25 of 45

Re: Slow slow slow

gg30340 i done as you instructed and im on line done a speed test and its reading 37.85mbps i will run it again every hour until i go to bed and again in the morning and report back. cheers 

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bikeit
Contributor
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Message 26 of 45

Re: Slow slow slow

When i finish running the tests do i just connect the BT home hub,??

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Distinguished Sage
Distinguished Sage
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Message 27 of 45

Re: Slow slow slow

Yes

bikeit
Contributor
1,357 Views
Message 28 of 45

Re: Slow slow slow

I ran a speed test at the following times, and git good results using the wired connection, i will remove it now and plug the Home hub back in and monitor it over the next twenty four hours. how would i know if the firmware on the hub needed updated?

 

6pm -  35.86

7pm  - 35.43

8pm - 37.63

9pm  - 36.88

10pm  - 37.42

11pm -  35.82

12pm - 34.82 

7am -  37.88

8am - 37.45

9pm - 37.44

10pm 37.34

11am - 37.88

12am - 36.98

1pm - 37.57

2pm - 37.45

3pm - 37.25

4pm - 37.33

5pm - 37.57

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Distinguished Sage
Distinguished Sage
1,354 Views
Message 29 of 45

Re: Slow slow slow

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bikeit
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1,349 Views
Message 30 of 45

Re: Slow slow slow

Home hub back on ran a quick test 3.98      Software version V100R001C01B036SP05_L_B | Time & date 17:32 10/09/2014

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