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bikeit
Contributor
1,855 Views
Message 1 of 45

Slow slow slow

I live in Newry co down and pay for fibre optic BB but my connection is really really slow 3.5mbps anyone else having this issue?

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44 REPLIES 44
bikeit
Contributor
1,783 Views
Message 2 of 45

Re: Slow slow slow

Anyone offer any help please???

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Distinguished Sage
Distinguished Sage
1,776 Views
Message 3 of 45

Re: Slow slow slow

Can you run this checker and post back a screen shot of the results

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

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bikeit
Contributor
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Message 4 of 45

Re: Slow slow slow

screenshot 2.jpg

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Distinguished Sage
Distinguished Sage
1,734 Views
Message 5 of 45

Re: Slow slow slow

Can you re-run the speed test and do the further diagnostics and post that and also if you have the Homehub 5 can you post that stats.

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bikeit
Contributor
1,727 Views
Message 6 of 45

Re: Slow slow slow

Screenshot 3.png

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bikeit
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Message 7 of 45

Re: Slow slow slow

I have a home hub 3, but i cannot log into it for some reason, page cannot be displayed

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Distinguished Sage
Distinguished Sage
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Message 8 of 45

Re: Slow slow slow

Don't bother with the Homehub stats, you can't get them from the HH3.

 

Are you having problems running the further diagnostic part of the speed test?

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bikeit
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Message 9 of 45

Re: Slow slow slow

How do i run the further dignostic tests??

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bikeit
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Message 10 of 45

Re: Slow slow slow

Ignore that last post i found how to run it.

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