I've been having problems with slow speeds for the last month or so. The BT chat support said that there was a problem with my hub. I was sent a new hub which has now been connected for 5 days.
My speeds are still much slower than they were a few months ago and the hub technical log is still showing a data rate of 2.69 Mbps.
Is there anything that can be done to improve my speeds?
can you check you have a dial tone with corded phone
if you have a dial tone then check for line noise dial 17070 option 2 should be silent and best with corded phone
have you tried connecting to test socket with filter to see if that improves your poor speed
from checker results you have a line problem resulting in very low speeds - nothing to do with number devices connected
Thanks for the help.
I've tried the line noise test and there is no issue.
I am now connected directly to the test socket with a filter but no change to the speed.
so you have a dial tone and phone works
if in test socket with a new filter can you check your extension sockets as there should be no dial tone when connected to test socket
sorry I edited my previous post as was on wrong thread
Could you tell me appropiate contact to get them to thank Gary on helpdesk in Belfast who actually is trying resolve the problem of my slow speed (Stay fast Guarantee 37 mb..... actual 14mb over last month). As oppsed to helpdesk abroad who fobbed me off last week by telling me it was 37 mb but would send a new hub and I should test it for the week and they would phone me back today between 10 oclock and 11 oclock to check, of course they didn't.
This is how I am connected at the moment:
I don't have any extension sockets, only this master socket. Like this I have a dial tone on the phone and a quiet line on the line test.