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Distinguished Sage
Distinguished Sage
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Message 11 of 15

Re: Slow speed issue

now in test socket can you post new hub stats please



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Newbie
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Message 12 of 15

Re: Slow speed issue

Here are the hub stats now:

Capture3.PNG

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Distinguished Sage
Distinguished Sage
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Message 13 of 15

Re: Slow speed issue

if you are now in test socket, don't have any extensions and there is no noise on quiet line test then you need to report a fault to 151 as your connection speed is well below acceptable level



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Newbie
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Message 14 of 15

Re: Slow speed issue

I contacted 151 about my issue and they arranged an engineer visit.

The engineer couldn't find any issues with my line, he performed some sort of reset and my speeds returned to what they should be - around 35Mbps or so.

For a couple of days everything was fine, no hub disconnections and speeds all good. But since then I've been having hub disconnections and my speeds have dropped again.

Here is my hub info. Is there anything obviously wrong or am I going to need to arrange another engineer visit? It is frustrating that it is taking such a long time and so much effort to get sorted.

Capture 4.PNG

 

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Distinguished Sage
Distinguished Sage
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Message 15 of 15

Re: Slow speed issue

If only been a few days since engineer then phone 151 and get engineer back



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