What internet connection time does hub show?
Yesterday afternnon it was showing 1 day 0 hours 30 mins, but it was about 24 hours since that big power cut.
Checked the router information today and it indicated that the router had been running since about 10 am on Saturday, when we were out. It also shows that the data rate is 14.53 Mbps / 23.73 Mbps and max data rate is 14610 / 27871. Test from router still doesn’t work, but a test on the Uswitch site shows 22 Mbps on download and 14 on upload.
I am really getting annoyed now and beginning to wish that I hadn’t signed up with BT. What is the best way to complain?
BT Hub 6A
0 Days, 11 Hours 20 Minutes 31 Seconds
14.53 Mbps / 23.73 Mbps
14610 / 27264
6.3 dB / 5.9 dB
0 dB / 19.8 dB
103 MB Uploaded / 1158 MB Downloaded
Smart (Channel 11)
Smart (Channel 36)
It says that it rebooted about 9 am, while we were both at work and now our landline isn’t working.
Will they look at the broadband at the same time, even if I don't mention it?
They don't need to, you have a line problem not a broadband one even though your broadband is affected.
Sort the line problem and you BB should return to normal.