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Contributor
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Message 1 of 15

Slow speed

During the summer we had an issue with our speed going down to 2mbps, its usually 4.5.

we live in a rural area and crows were continually on the overhead cables which was causing power flickers. I was told that because of this bt reduced our line speed. 

The community moderator got an ip profile reset for us and the problem had gone but its back again and we are currently sitting at 2mbps

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Sage
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Message 2 of 15

Re: Slow speed

Any noise on your line? 17070 option 2 best with corded phone.

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Contributor
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Message 3 of 15

Re: Slow speed

Hi there, no noise on line, tried resetting, plugging direct into master socket etc

DD440494-4B16-4AB3-A573-2CD49C2A13E0.png

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Sage
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Message 4 of 15

Re: Slow speed

The mods are quite busy ATM you may get this resolved quicker via BT Chat. https://www.bt.com/help/home/contactus/#/ 

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Distinguished Sage
Distinguished Sage
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Message 5 of 15

Re: Slow speed

Please delete your phone number as this  is a public forum

can you post your hub stats



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Contributor
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Message 6 of 15

Re: Slow speed

Hi there, which stats is it from hub manager?

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Contributor
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Message 7 of 15

Re: Slow speed

Hi there which stats is it from hub manager?

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Distinguished Sage
Distinguished Sage
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Message 8 of 15

Re: Slow speed

Yes stats from hub manager. Advanced settings then technical log information. If hh5 then troubleshooting then helpdesk 



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Contributor
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Message 9 of 15

Re: Slow speed

2739D652-870A-42C9-A981-874CE5100188.png

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Distinguished Sage
Distinguished Sage
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Message 10 of 15

Re: Slow speed

Connection time is only 1 hr is that due to hub dropping connection or manual reset?  Unless you can maintain a stable connection your connection speed is unlikely to improve and any DLM reset would be pointless as you would be back in same position in no time due to unstable connection

if there is no line noise and connection keeps dropping then phone 151 and get engineer visit



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