Slow speed

[Daveski99]

During the summer we had an issue with our speed going down to 2mbps, its usually 4.5.

we live in a rural area and crows were continually on the overhead cables which was causing power flickers. I was told that because of this bt reduced our line speed. 

The community moderator got an ip profile reset for us and the problem had gone but its back again and we are currently sitting at 2mbps

[pippincp]

Any noise on your line? 17070 option 2 best with corded phone.

[Daveski99]

 

Hi there, no noise on line, tried resetting, plugging direct into master socket etc

[pippincp]

The mods are quite busy ATM you may get this resolved quicker via BT Chat. https://www.bt.com/help/home/contactus/#/ 

[imjolly]

Please delete your phone number as this  is a public forum

can you post your hub stats

[Daveski99]

Hi there, which stats is it from hub manager?

[Daveski99]

Hi there which stats is it from hub manager?

[imjolly]

Yes stats from hub manager. Advanced settings then technical log information. If hh5 then troubleshooting then helpdesk 

[Daveski99]

 

[imjolly]

Connection time is only 1 hr is that due to hub dropping connection or manual reset?  Unless you can maintain a stable connection your connection speed is unlikely to improve and any DLM reset would be pointless as you would be back in same position in no time due to unstable connection

if there is no line noise and connection keeps dropping then phone 151 and get engineer visit