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domjoy182
Contributor
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Message 1 of 23

Slow speeds after move

Hi

I pay for Infinity 1 and have just moved house, I am now only getting speeds of 22-25 Mbps.

Is there a period of thim that this may take to settle after a move?

What are my next steps to see if there is a problem or just the max speed of new house?

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 23

Re: Slow speeds after move

Enter your phone number in the checker https://www.dslchecker.bt.com/ to see what your line is capable of.

 

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domjoy182
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Message 3 of 23

Re: Slow speeds after move

VDSL Range A (Clean)8069.52020--Available----
VDSL Range B (Impacted)75.344.32014.6--Available----

 

Not sure what range I am looking at

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Distinguished Sage
Distinguished Sage
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Message 4 of 23

Re: Slow speeds after move

You should be getting much higher speed than 25M. Was that a download speed or connection speed? Wired or wireless? Can you post the line stats from your hub.

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domjoy182
Contributor
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Message 5 of 23

Re: Slow speeds after move

It was wireless using speedtest.net.

 

I am unsure I can do a wired one as am at work and not sure if my girlfriends mac book has a LAN port.

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Distinguished Sage
Distinguished Sage
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Message 6 of 23

Re: Slow speeds after move

Can you post the line stats from the hub then we can at least see if it is a connection problem or a wireless problem. If the connection speed is still slow, try connecting to the test socket in the master with a new filter to eliminate internal wiring and re-check line stats.

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domjoy182
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Message 7 of 23

Re: Slow speeds after move

How do I get the stats from the hub? I will then do it this evening when I am home

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Distinguished Sage
Distinguished Sage
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Message 8 of 23

Re: Slow speeds after move

Log in to the hub and navigate to Troubleshooting > Helpdesk

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domjoy182
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Message 9 of 23

Re: Slow speeds after move

Thank you. I will try this after 5pm tonight and post back

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domjoy182
Contributor
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Message 10 of 23

Re: Slow speeds after move

1. Product Name: HomeHub5

2. Serial number: +076286+1514003800

3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 5/12/2015

4. Board version: 01

5. VDSL uptime: 0 days, 21:45:34

6. Data Rate: 9999 / 34564

7. Maximum Data Rate: 15470 / 44540

8. Noise Margin: 9.5 / 7.1

9. Line Attenuation: 18.7 / 14.3

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 99.6 MB / 1.2 GB

12. Broadband username: bthomehub@btbroadband.com

13. BT Wi-fi: Yes

14. 2.4GHz wireless network/SSID: BTHub5-KF7K

15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))

16. 2.4GHz wireless security: WPA2 Only (Recommended)

17. 2.4GHz wireless channel: 1

18. 5GHz wireless network/SSID: BTHub5-KF7K-5GHz

19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))

20. 5GHz wireless security: WPA2 Only (Recommended)

21. 5GHz wireless channel: 48

22. Firewall: Default

23. MAC Address: 5c:dc:96:19:a9:aa

24. Software variant: -

25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)

 

Here you go

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