A few things. Your sync speed is slower than I would expect with a slightly high noise margin but the problem with the download speed would appear to be due to using wireless. The uptime is only 22 hours, I presume you have been in the house for longer than that, so is that due to anything you've done or has it disconnected due to a line problem. Can you try connecting the hub to the test socket behind the faceplate of the master socket with a new filter and repost the figures. Is there any noise on the line when you try 17070 quiet line test with a corded phone.
Thanks for checking back.
I reset the router late last night to see if that had any effect, speeds today are upto 29 so has got a little better.
Quiet line test is fine, no noise on the line.
Running a speedtest through test socket and wired connection to computer it is upto 35.
1. Product Name: HomeHub5
2. Serial number: +076286+1514003800
3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 5/12/2015
4. Board version: 01
5. VDSL uptime: 0 days, 00:16:45
6. Data Rate: 9999 / 37408
7. Maximum Data Rate: 15724 / 42976
8. Noise Margin: 9.9 / 5.7
9. Line Attenuation: 18.7 / 14.3
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 39.5 MB / 189.1 MB
12. Broadband username: email@example.com
13. BT Wi-fi: Yes
14. 2.4GHz wireless network/SSID: BTHub5-KF7K
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: 1
18. 5GHz wireless network/SSID: BTHub5-KF7K-5GHz
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: 48
22. Firewall: Default
23. MAC Address: 5c:dc:96:19:a9:aa
24. Software variant: -
25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)
Not sure what to suggest really, your speed has increased slightly but your max speed has decreased. However you are still well below your estimated downstream speed but your upstream max rate is about what I would expect. I.e something seems to be killing your downstream rate. To get any improvement is going to require an engineer visit I'm afraid.
Thank you for your help.
I ran through all the step on the BT website and think I have inadvertantly logged a support call, so I guess if an engineer is needed they will sort it out.
Unless it is completely incovenient, I would leave the hub connected to the test socket for the time being. Too many reboots will incur the wrath of DLM to add to your problems.