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Distinguished Sage
Distinguished Sage
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Message 11 of 23

Re: Slow speeds after move

A few things. Your sync speed is slower than I would expect with a slightly high noise margin but the problem with the download speed would appear to be due to using wireless. The uptime is only 22 hours, I presume you have been in the house for longer than that, so is that due to anything you've done or has it disconnected due to a line problem. Can you try connecting the hub to the test socket behind the faceplate of the master socket with a new filter and repost the figures. Is there any noise on the line when you try 17070 quiet line test with a corded phone.

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domjoy182
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Message 12 of 23

Re: Slow speeds after move

Thanks for checking back.

I reset the router late last night to see if that had any effect, speeds today are upto 29 so has got a little better.

Quiet line test is fine, no noise on the line.

 

Running a speedtest through test socket and wired connection to computer it is upto 35.

 

 

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domjoy182
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Message 13 of 23

Re: Slow speeds after move

The filter I have says DSL472, is this correct for fibre?Or would it not matter?

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Distinguished Sage
Distinguished Sage
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Message 14 of 23

Re: Slow speeds after move

Yes that will be fine

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Distinguished Sage
Distinguished Sage
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Message 15 of 23

Re: Slow speeds after move

Can you post the hub stats connected to the test socket please.

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domjoy182
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Message 16 of 23

Re: Slow speeds after move

1. Product Name: HomeHub5  

2. Serial number: +076286+1514003800

3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 5/12/2015

4. Board version: 01

5. VDSL uptime: 0 days, 00:16:45

6. Data Rate: 9999 / 37408

7. Maximum Data Rate: 15724 / 42976

8. Noise Margin: 9.9 / 5.7

9. Line Attenuation: 18.7 / 14.3

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 39.5 MB / 189.1 MB

12. Broadband username: bthomehub@btbroadband.com

13. BT Wi-fi: Yes

14. 2.4GHz wireless network/SSID: BTHub5-KF7K

15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))

16. 2.4GHz wireless security: WPA2 Only (Recommended)

17. 2.4GHz wireless channel: 1

18. 5GHz wireless network/SSID: BTHub5-KF7K-5GHz

19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))

20. 5GHz wireless security: WPA2 Only (Recommended)

21. 5GHz wireless channel: 48

22. Firewall: Default

23. MAC Address: 5c:dc:96:19:a9:aa

24. Software variant: -

25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)

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Distinguished Sage
Distinguished Sage
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Message 17 of 23

Re: Slow speeds after move

Not sure what to suggest really, your speed has increased slightly but your max speed has decreased. However you are still well below your estimated downstream speed but your upstream max rate is about what I would expect. I.e something seems to be killing your downstream rate. To get any improvement is going to require an engineer visit I'm afraid.

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domjoy182
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Message 18 of 23

Re: Slow speeds after move

Thank you for your help.

I ran through all the step on the BT website and think I have inadvertantly logged a support call, so I guess if an engineer is needed they will sort it out.

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Distinguished Sage
Distinguished Sage
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Message 19 of 23

Re: Slow speeds after move

Unless it is completely incovenient, I would leave the hub connected to the test socket for the time being. Too many reboots will incur the wrath of DLM to add to your problems.

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domjoy182
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Message 20 of 23

Re: Slow speeds after move

DLM?
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