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aribrave
Aspiring Contributor
293 Views
Message 1 of 39

Slow speeds after moving to a new home. Superfast Fibre Plus

Hello,

After moving in to my new home I experiencing still speeds way below average. If someone can look into it. Here's my ADSL checker screenshot from BT Wholesale website:

bt.jpg

 And technical log as well:

Product name:

BT Hub 6A

Serial number:

+084316+NQ71695075

Firmware version:

SG4B1000B540

Firmware updated:

29-Sep-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 8 Hours 59 Minutes 50 Seconds

Data rate:

20.00 Mbps / 40.00 Mbps

Maximum data rate:

27681 / 63375

Noise margin:

10.6 dB / 12.1 dB

Line attenuation:

14.3 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

33362 MB Uploaded / 84257 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-ZC6S

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-ZC6S

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

Off

MAC address:

F4:6B:EF:2C:39:57

Software variant:

-

Boot loader:

7.33.1

Best regards,

Michael

0 Ratings
38 REPLIES
Distinguished Guru
Distinguished Guru
288 Views
Message 2 of 39

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

Conneect to the test socket with filter to see if speeds improve. Do a quiet line test 17070 option 2  any noise report a line fault on 151, don't mention broadband.

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aribrave
Aspiring Contributor
270 Views
Message 3 of 39

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

As follows, no noise on line test

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aribrave
Aspiring Contributor
230 Views
Message 4 of 39

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

bt 2.jpg

New check due to lacking cabinet and exchange info.

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Distinguished Sage
Distinguished Sage
228 Views
Message 5 of 39

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

Looks like DLM has banded your line at 40M due to instability. Have you been experiencing drop outs or hub restarts?

Or your line has been mis-provisioned at 40M download.

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aribrave
Aspiring Contributor
220 Views
Message 6 of 39

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

I had some drops for last week, but now it seems stable.

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Distinguished Sage
Distinguished Sage
218 Views
Message 7 of 39

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

Keep a stable connection and DLM should restore your speed, might take weeks rather than days though. Don't be tempted to reboot your hub.

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aribrave
Aspiring Contributor
210 Views
Message 8 of 39

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

bt3.jpg

Thank you, I'll keep an eye on it for the next few weeks then.

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aribrave
Aspiring Contributor
144 Views
Message 9 of 39

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

After raising few faults and having some conversations with customer service I'm unable to see any improvements. After few weeks I'm experiencing even lower speeds then before.

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Distinguished Guru
Distinguished Guru
138 Views
Message 10 of 39

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

Can you repost your hub stats?

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