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aribrave
Aspiring Contributor
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Message 1 of 44

Slow speeds after moving to a new home. Superfast Fibre Plus

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Hello,

After moving in to my new home I experiencing still speeds way below average. If someone can look into it. Here's my ADSL checker screenshot from BT Wholesale website:

bt.jpg

 And technical log as well:

Product name:

BT Hub 6A

Serial number:

+084316+NQ71695075

Firmware version:

SG4B1000B540

Firmware updated:

29-Sep-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 8 Hours 59 Minutes 50 Seconds

Data rate:

20.00 Mbps / 40.00 Mbps

Maximum data rate:

27681 / 63375

Noise margin:

10.6 dB / 12.1 dB

Line attenuation:

14.3 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

33362 MB Uploaded / 84257 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-ZC6S

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-ZC6S

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

Off

MAC address:

F4:6B:EF:2C:39:57

Software variant:

-

Boot loader:

7.33.1

Best regards,

Michael

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Distinguished Guru
Distinguished Guru
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Message 2 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Conneect to the test socket with filter to see if speeds improve. Do a quiet line test 17070 option 2  any noise report a line fault on 151, don't mention broadband.

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aribrave
Aspiring Contributor
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Message 3 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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As follows, no noise on line test

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aribrave
Aspiring Contributor
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Message 4 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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bt 2.jpg

New check due to lacking cabinet and exchange info.

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Distinguished Sage
Distinguished Sage
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Message 5 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Looks like DLM has banded your line at 40M due to instability. Have you been experiencing drop outs or hub restarts?

Or your line has been mis-provisioned at 40M download.

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aribrave
Aspiring Contributor
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Message 6 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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I had some drops for last week, but now it seems stable.

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Distinguished Sage
Distinguished Sage
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Message 7 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Keep a stable connection and DLM should restore your speed, might take weeks rather than days though. Don't be tempted to reboot your hub.

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aribrave
Aspiring Contributor
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Message 8 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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bt3.jpg

Thank you, I'll keep an eye on it for the next few weeks then.

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aribrave
Aspiring Contributor
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Message 9 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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After raising few faults and having some conversations with customer service I'm unable to see any improvements. After few weeks I'm experiencing even lower speeds then before.

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Distinguished Guru
Distinguished Guru
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Message 10 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Can you repost your hub stats?

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