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aribrave
Aspiring Contributor
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Message 31 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Distinguished Sage
Distinguished Sage
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Message 32 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Could you please filter the event log by setting category to WAN and then repost results.

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aribrave
Aspiring Contributor
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Message 33 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Filtered by WAN. Last drop is caused by changing micro filter.

https://www.dropbox.com/s/llrub6dvk7sanyo/event_log%281%29.csv?dl=0

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Techwizz
Aspiring Expert
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Message 34 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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@licquorice, it could also be that. But, an increase in line attenuation, especially significantly, can also indicate a fault. Because the OP is getting frequent disconnects, that seems more likely.

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Moderator
Moderator
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Message 35 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Hi @aribrave,

I've sent you a private message so we can take a look into everything for you going forward.

Thanks

DanielS

aribrave
Aspiring Contributor
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Message 36 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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After engineer visit the fault been fixed and been informed that I cannot reach higher speeds than 50-52 because the distance from the cabinet too great. Should I expect anything more after few weeks of stable connection anyway?

 

Newest stats after visit:

Product name:

BT Hub 6A

Serial number:

+084316+NQ71695075

Firmware version:

SG4B1000B540

Firmware updated:

03-Feb-2019

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 1 Hours 15 Minutes 27 Seconds

Data rate:

20.00 Mbps / 56.15 Mbps

Maximum data rate:

23995 / 66890

Noise margin:

15.3 dB / 6.3 dB

Line attenuation:

13.5 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

4351 MB Uploaded / 6279 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-ZC6S

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-ZC6S-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

F4:6B:EF:2C:39:57

Software variant:

-

Boot loader:

7.33.1

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Techwizz
Aspiring Expert
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Message 37 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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If connected to a Huawei cabinet, then you'll likely see G.INP activated and a lower target downstream SNRM give you more speed.
aribrave
Aspiring Contributor
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Message 38 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Hello,

Appreciate your help. I’ll wait couple days and see how it goes. Fingers crossed.
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Moderator
Moderator
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Message 39 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Hi @aribrave thanks for speaking with me earlier and now the engineer has repaired the fault on the line the connection speed should improve.

Cheers
John

Moderator
Moderator
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Message 40 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Hi @aribrave Has your connection speed improved over the last few days?

cheers
John

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