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aribrave
Aspiring Contributor
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Message 41 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Good morning,

I've noticed my speed increased since last few days. But I still can see my connection droping once per day for example.

Here are some fresh statistics from BTHub:

 

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084316+NQ71695075

Firmware version:

SG4B1000B540

Firmware updated:

03-Feb-2019

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 1 Hours 9 Minutes 10 Seconds

Data rate:

20.00 Mbps / 76.48 Mbps

Maximum data rate:

23231 / 77151

Noise margin:

7.3 dB / 3.3 dB

Line attenuation:

13.5 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

12319 MB Uploaded / 49641 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-ZC6S

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-ZC6S

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

F4:6B:EF:2C:39:57

Software variant:

-

Boot loader:

7.33.1

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Techwizz
Aspiring Expert
64 Views
Message 42 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Your downstream rate has increased because DLM has dropped your target SNRM to 3 dB, that is why you're seeing drops once per day. Hopefully, the drops will stop now.
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aribrave
Aspiring Contributor
53 Views
Message 43 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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Thank you for your help. We close this one for now as fixed.
Best regards
Moderator
Moderator
44 Views
Message 44 of 44

Re: Slow speeds after moving to a new home. Superfast Fibre Plus

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@aribrave  That's great, I'm glad your speed has improved. I'll let @JohnC2 know you've posted.

Community ModeratorNeilO
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