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Chump352
Beginner
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Message 1 of 7

Slow speeds and very unstable connection

I'm guaranteed 4mps which is super low. For the last month the connection has been dropping down to around 0.04 maybe every 40 minutes or so. I've been forced to plug the hub into a microfilter and then into the socket to try find some extra speed. I've been hassling ht to try fix this for weeks but nothing productive has been done, I just need some help as I'm trying to do uni work from home but this is making it a nightmare 

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
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Message 2 of 7

Re: Slow speeds and very unstable connection

@Chump352 

Welcome to this user forum.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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Chump352
Beginner
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Message 3 of 7

Re: Slow speeds and very unstable connection

@Keith_Beddoe 

 

There was no noise on the line, but there is definitely something wrong. I usually get around 6 or 7 mbps but I'm getting well under my guarantee half the time  

20200507_133604.jpg

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Keith_Beddoe
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Message 4 of 7

Re: Slow speeds and very unstable connection

You were connecting at 7.44Mbs on  2/05/20, so that seems about right.

You can run a speed test here https://speedtest.btwholesale.com/

This must be done usin an Ethernet cable connection.

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imjolly
Distinguished Sage
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Message 5 of 7

Re: Slow speeds and very unstable connection

post your hub stats  if hh6 then advanced settings then technical log information



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Chump352
Beginner
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Message 6 of 7

Re: Slow speeds and very unstable connection

Yes it may have connected at that speed, but what nobody is understanding is that in 20 minutes or so it'll drop to 0.05 or something for maybe 10 minutes and then it'll return to semi normal. Thats the problem here 

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Chump352
Beginner
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Message 7 of 7

Re: Slow speeds and very unstable connection

Here are the hub stats @imjolly 

Annotation 2020-05-08 124808.gif

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