cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
644 Views
Message 1 of 4

Slow speeds in the evenings

Hi, i am hoping someone can help me out. I am experiencing slow fibre speeds in the evening. 1-5mbs. Speeds are normal during the day 40-50mbs. This happens between 6-10pm. 

Having read several other people having the same issue and is most likely a congestion issue at the exchange which is a Wholesale issue i am hoping someone can point me in the right direction. 

I have spoken BT help team three times and have tried everything they have suggested. 

 

Below is the wholesale speed test.

 

Have tried to complete the third test but cannot change the username that it asks. 

 

Can anyone please help me. 

 

Thanks in advance. 

 

2018-01-02 (1).png

0 Ratings
Reply
3 REPLIES 3
Highlighted
Distinguished Sage
Distinguished Sage
640 Views
Message 2 of 4

Re: Slow speeds in the evenings

Welcome to this user forum.

 

Please see Action to take when download speed are dropping during peak times

 

You do not need to do the third test where you have to change the user name.

 

Which exchange are you connected to?

 

 

0 Ratings
Reply
Highlighted
Beginner
628 Views
Message 3 of 4

Re: Slow speeds in the evenings

thanks for the quick reply. i will need to look out a ethernet cable and complete the test. 

 

I am connected to  INVERNESS MACDHUI is served by Cabinet 63. 

0 Ratings
Reply
Highlighted
Moderator
Moderator
558 Views
Message 4 of 4

Re: Slow speeds in the evenings

@Mhen I can't see any congestion issues reported on the INVERNESS MACDHUI exchange but if you send in your details we'll get this looked at.  You'll can find the contact the mods link by clicking on my username.

Thanks

Neil

0 Ratings
Reply